Novation Solutions Limited engaged in printing and document processing with production plants in Hong Kong, Shenzhen, Dongguan and Shanghai PRC is urgently looking for a high caliber and dynamic candidate to fill the post of

Novation Solutions Limited engaged in printing and document processing with production plants in Hong Kong, Shenzhen, Dongguan and Shanghai PRC is urgently looking for a high caliber and dynamic candidate to fill the post of

Service Delivery Officer / Customer Services Officer (5 days work)

Job level Entry
Education Not applicable
Location
Ngau Tau Kok
Employment type Full Time
Benefits 5-day week, Medical plan
Industry Media
Job function Administration > Clerical / Admin / Operation
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Account Servicing
Published On 25/05/2019

Principal responsibilities

  • Deliver efficient and quality processing services to client in a consistent manner and in adhering to the agreed service level agreement
  • Perform normal documents, e.g. track records, quotations, forms, email responses, service guidelines and etc.
  • Work closely with internal parties to resolve operational and other service delivery issues, make sure projects are on the right track.
  • Share best practice among the teammates
  • Foster a quality service culture in the team by embracing change to achieve continuous improvement
  • Assist Service Delivery Manager to set a vision for the team in proactively providing solutions to clients.

Qualifications:

  • Diploma or above, with relevant working experience
  • At least 2-year solid experiences in account management.
  • Highly motivated with a positive attitude towards service excellence
  • Hard working and able to work under pressure
  • Strong initiative with good customer servicing
  • Proficiency in spoken & written English
  • Ability to adapt to a wide range of work procedure and operational guidelines
  • Pleasant telephone manner
  • Proficiency in Microsoft Word and Excel
  • Less experience will be considered as Assistant Service Delivery officer.


We offer 5-days work, medical benefits, and attractive remuneration package with variable bonus to the right candidates. Interested candidates, please .