CL Computers Group is a Pan-Asia information technology company, founded in 1979. Emerged from the engineering team of the Group, CL Technical Services Ltd is now the largest subsidiary of the Group. The Company provides service outsourcing, one-stop IT services, warranty and maintenance service, call...

CL Computers Group is a Pan-Asia information technology company, founded in 1979. Emerged from the engineering team of the Group, CL Technical Services Ltd is now the largest subsidiary of the Group. The Company provides service outsourcing, one-stop IT services, warranty and maintenance service, call centre and helpdesk service, installation and rollout service as well as recruitment & secondment service to many major corporations of diversified business natures. We aim to assist her clients the IT support functions which enabling them to increase their service capabilities and focus on developing the core business. 

Service Desk Agent

Job level Entry
Work exp 1 Year To 5 Years
Education Diploma / Certificate
Location
Tsimshatsui
Employment type
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Published On 29/05/2019

Job Descriptions:

  • Receive the call, log the case and assign the ticket
  • Provide helpdesk support and resolve problems to the end user’s satisfaction  
  • Monitor Service Desk for tickets assigned to the queue and process with priority
  • Logging and keeping records of customer/employee queries
  • Analyze and classify call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves

 

Requirements:

  • Degree or Diploma holders in relevant fields. Fresh grade will also considered
  • Experience of First Call Resolution and remote support
  • Excellent customer service orientation and verbal communication skills
  • Ability to work in the field with accuracy and minimal direction

 

Mon – Fri 08:00 – 17:30 or 15:00 – 00:00

5 working days a week

 

If interested in the above post, please send full resume with academic background, work history, current and expected salary by clicking

For more job opportunity, please visit our website: www.clts.com

 

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