Total Computer Solutions You Can Trust Automated Systems (HK) Ltd. is a Hong Kong listed company providing total computer solutions and IT services since 1973. Our clients include leading financial institutions, telecommunications, government departments and educational establishments around the region....

Total Computer Solutions You Can Trust

Automated Systems (HK) Ltd. is a Hong Kong listed company providing total computer solutions and IT services since 1973. Our clients include leading financial institutions, telecommunications, government departments and educational establishments around the region. To cope with our rapid business growth, we invite dynamic and aggressive IT talents to join our growing team.

 

 

Service Desk Analyst

Job level Entry
Work exp 1 Year To 3 Years
Education Diploma / Certificate
Location
Shatin
Employment type Full Time
Benefits 5-day week, Education subsidies
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Published On 27/12/2018

Responsibilities:

  • Provide first line support to users;
  • Provide a high level of Customer Service;
  • To provide I.T. support via phone, email and ticketing;
  • Utilizing remote administration tools to resolve issues on desktop, laptops and printers;  
  • Meet the corresponding service level agreement (SLA);
  • Develop and maintain operational procedures and performance statistics for all computer systems;
  • Ensuring proper documentation, notification, tracking, and follow up of all incidents;
  • Shift duty is required
  • Training will be provided

 

Requirements:

  • Diploma/higher certificate graduate, preferably in IT or related discipline;
  • 1-2 years of experience in customer service/ call centre / helpdesk support Services with experience (Less experience and Fresh Graduate will be considered as Assistant Service Desk Analyst);
  • Knowledge in supporting Windows desktop and Microsoft Office environment;
  • Basic Networking skills;
  • Good interpersonal communication skills and telephone manner;
  • Strong team spirit;
  • Certificate in ITIL will be a plus;
  • Fluent spoken English will be an advantage

 

 

 

We offer excellent career opportunities, remuneration and benefits to the right candidates. Please state clearly the position you are applying with reference no. in the subject line and sending a full resume in MS Word Format including recruitment channel, present and expected salary to: Human Resources Department, Automated Systems (HK) Ltd., 15/F., Topsail Plaza, 11 On Sum Street, Shatin, N.T. or fax to 2601 6936.

To learn us more, please visit our website: www.asl.com.hk

 

We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data supplied will be destroyed within six months after the selection process.