Microware Limited is one of the largest one-stop IT solution providers in Hong Kong. Our clientele covers organizations of various sizes and from different business sectors. Looking ahead, we are committed to further developing innovative solutions across various computer platforms and exploring new...

 

 

Microware Limited is one of the largest one-stop IT solution providers in Hong Kong. Our clientele covers organizations of various sizes and from different business sectors. Looking ahead, we are committed to further developing innovative solutions across various computer platforms and exploring new business opportunities.

Aligned with the growth of our sales professionals and technical expertise, we now cordially invite high caliber individuals to join us.

Service Desk Specialist / Deskside support

Job level Entry
Work exp Minimum 1 Year
Education Diploma / Certificate
Location
Kwun Tong
Employment type
Benefits Medical plan, Performance bonus, Education subsidies
Industry Information Technology
Job function Information Technology > Network / System Admin
Information Technology > Help Desk / IT Support
Information Technology > Others
Published On 17/05/2018
ref. (Ref :PS/SDS)

Job Responsibilities:

  • Perform system operations and maintain operations procedures
  • Control data backup and restoration
  • Perform daily inspection and routine job (Remote / on-site)
  • Perform daily system monitoring, troubleshooting and applying remediation to any issues (Best effort)
  • Daily support the operational tasks (Regularly)
  • Conduct follow up on ticket resolution and provide timely updates and meet corresponding service level agreement (SLA)
  • Update operational procedures
  • Study and write system scripts to schedule and monitor the performance of systems (Best effort)

Job Requirements:

  • Diploma or above in IT or related disciplines
  • With 1 year experience in Information Technology services delivery and project
  • Knowledge in Microsoft Windows Active Directory, Exchange Server and O365 is an advantage
  • Knowledge in Data Center Operation is an advantage
  • Good interpersonal communication skill
  • Good in spoken English and Cantonese
  • Candidate with MORE experience will be considered as Supervisor.
  • Fresh graduates are welcome to another Specialist

We offer attractive remuneration package to the right candidate. Interested parties please send your full resume with present and expected salary to recruit@microware.com.hk

* Personal information collected will be used for recruitment purpose only