愛 · 在宜家 宜家家居的理念就是為更多人創造更美好的生活,只有與我們有著共同目標的您,才可滿足每個人對家的夢想。如果您和我們一樣對家充滿熱誠,歡迎您成為我們的一份子。

愛 · 在宜家

宜家家居的理念就是為更多人創造更美好的生活,只有與我們有著共同目標的您,才可滿足每個人對家的夢想。如果您和我們一樣對家充滿熱誠,歡迎您成為我們的一份子。

Shopping Experience Team Leader

Job level Middle
Work exp Minimum 4 Years
Education Bachelor Degree
Location
Shatin
Employment type Full Time
Benefits 13-month pay, Medical plan, Paid overtime, Performance bonus
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 23/03/2020

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

 

WHY WE WILL LOVE YOU

  • You are passionate about customers and act to ensure a positive shopping experience at IKEA
  • You are enjoy working in a fast-paced and commercial environment
  • You are a good leader with influencing skills and enable change and competent in leading and developing people
  • You are a problem-solver with ability to find solutions for customers and operation issues and has strong analytical and numerical skills
  • You can communicate confidently and clearly in Chinese and English
  • You have 4-5 years’ experience in Customer Service Management

 

WHAT YOU WILL BE DOING DAY TO DAY

  • Support the development of a multichannel customer shopping experience to increase convenience and give customers help when and where they need it in the complete buying processes
  • Maximize the potentials to improve customer shopping experience in order to contribute in sales growth and improve customer satisfaction
  • Define and improve the in-store non-sales area layout, family-friendliness, “Ways to shop” and customer guidance communication
  • Act as the expert of customer insight and identify gaps between customer expectations and experience for the whole organization to act on
  • Provide input to and implement the regional/global solutions and tools supporting better shopping experience (before and during) for the customer buying journey
  • Share best practices and benchmark operational excellence to enhance the positive shopping experience

 

TOGETHER AS A TEAM

  • To improve customer satisfaction and secure the foundation of providing an inspiring, joyful, welcoming and family-friendly environment for our customers

 

COMPENSATION PACKAGE

  • Sales Incentive Scheme, Annual Fixed Bonus, Overtime Compensation, Referral Bonus Scheme, 12 to 18 Days Paid Annual Leave, 6 to 7 Days Statutory Rest Day, Paid Marriage Leave, 14 Weeks Maternity Leave and 5 Days Paternity Leave, 17 Days Public Holiday, Medical Coverage, Non-Contributory Group Retirement Plan, Staff Discount, Birthday Coupon, Excellent Career Path

 

Kindly WhatsApp 9438 6523 for any queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.