Strategically located in Singapore and 7 other key locations in Asia and Europe, Teledirect is designed for demanding multinational clients needing exemplary talents, tools and expert technology.Serving largely companies in the financial, IT, technology, e-commerce, airline, luxury and hospitality sectors,...

Strategically located in Singapore and 7 other key locations in Asia and Europe, Teledirect is designed for demanding multinational clients needing exemplary talents, tools and expert technology.

Serving largely companies in the financial, IT, technology, e-commerce, airline, luxury and hospitality sectors, we specialise in generating high sales growth, improving call centre performance and profit generating customer service.

To date, Teledirect has implemented over 5,000 successful programmes interacting with our clients' customers around the world and a customer acquisition track record of over 3 million. Teledirect has also received over 200 regional and international industry awards under the best contact centre operations and the best contact centre professionals’ categories.

We are headquartered in Singapore and we have a presence in Malaysia, Thailand, Philippines, Hong Kong, China, Japan and Spain.

Social Media Content Moderator | Singapore | Training Provided

Job level Middle
Work exp Minimum 1 Year
Professional Qualification Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Overseas
Employment type Permanent
Benefits 5-day week, Competitive pay
Industry Internet / Digital / eCommerce
Job function Digital / Web / Mobile > Digital Marketing / Social Media
Published On 06/11/2019

As a Social Media Content Moderator, you would be a critical link in building safe online communities. Working cross-functionally with other stakeholders and ensure that communities stay safe, share responsibly and respectfully to help make the world more open and connected.

Job Description

  • Review reported content (video, images etc.) on the social media platform with high quality, speed, empathy and accuracy.
  • Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
  • Be aware of online community standards.
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team

Job Requirements

  • Working hours will be based on 24/7 rotating shift – 44 hours per week / 5 days work week (including public holidays and weekend)
  • Work in Singapore 
  • Trainings will be provided 
  • Fresh graduates are welcome to apply