Ahsay™ Systems Corporation Limited is the world's leading backup software vendor and is now a wholly owned subsidiary of Ahsay Backup Software Development Company Limited [HKEx Stock Code: 8290]. Our top of the class backup software, Ahsay™ Backup Software, is trusted by so many worldwide businesses....
Ahsay™ Systems Corporation Limited is the world's leading backup software vendor and is now a wholly owned subsidiary of Ahsay Backup Software Development Company Limited [HKEx Stock Code: 8290]. Our top of the class backup software, Ahsay™ Backup Software, is trusted by so many worldwide businesses. Managed service providers and value-added resellers from different corners of the world have partnered with us in delivering secure backup services to their business customers. We are now recruiting high calibre candidates to join us and drive the growth.

Software Support Specialist ( Quarterly Incentive provided)

Job level Entry
Education Not applicable
Location
Lai Chi Kok
Employment type Full Time
Benefits Dental plan, Education subsidies, 5-day week, Medical plan, Performance bonus
Industry Internet / Digital / eCommerce
Job function Information Technology > Software Development
Information Technology > Help Desk / IT Support
Published On 03/12/2018

Responsibilities:

  • Analyze software problems reported by customers and provide solutions if possible
  • Submit bug fix requests to software development team with reproducible test cases
  • Conduct remote support sessions with our local or overseas customers
  • Provide email, live chat, phone and on-site support to customers
  • Deliver high quality service to maintain customer relationship
  • Assist sales team on pre-sales activities (arrange demo, offer technical advice, etc.)

 

Requirements:

  • Minimum 2 years’experience in Application Support for System Integrator / Software Vendor
  • Diploma or above in Software Engineering, Computer Science, Computer Engineering or Information System
  • Knowledge on Internet and networking technologies, Microsoft Windows and business applications such as Microsoft Exchange Server, Microsoft SQL Server, MySQL, VMware and Hyper-V is highly preferred
  • Knowledge of Linux/Unix CLI and MacOS X is an advantage
  • Strong analytical and problem solving skills with attention to details
  • Good command of both spoken and written English
  • Candidate with less experience will be considered as junior position.

 

 

Remuneration:

We offer 5-day work, competitive remuneration packages, group medical insurance scheme and study allowance to the right candidates.

Apply Method:

Please click to submit your application or send full resume with expected salary to: Human Resources Department, Ahsay Systems Corporation Limited, 28/F., Ford Glory Plaza, No. 37 Wing Hong Street, Lai Chi Kok, Kowloon.

Website: www.ahsay.com