DBS is a leading financial services group in Asia with a presence in 18 markets. Headquartered and listed in Singapore, the bank's "AA-" and "Aa1" credit ratings are among the highest in the world. With its emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. We acknowledge the passion, commitment and can-do spirit in all of our 27,000 staff. At DBS, we make things simpler for people, to help them live more and bank less.

Join us and together we can make banking joyful for everyone. www.dbs.com/careers
Specialist, Contact Centre, Corporate Banking (Business Care) - 2100005H_R

DESCRIPTION/RESPONSIBILITIES:
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
• Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
• Understand customers’ needs and provide appropriate solution
• Provide advisory service / insight to cope with customer needs
• Solicit customers’ feedback and identify problem trends for improvement actions
• Record, track and coordinate the resolution of all customer queries/feedbacks
• Handle ad-hoc projects or customer issues analysis

Requirements
• Degree or diploma holder
• Experience in serving Trade/Cash/Corporate Banking customer preferable
• Good telephone manner with attentive listening, good communication skills
• Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
• Proficient in Microsoft Office applications
• Knowledge in Finacle system will be a plus

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Please check out our recruitment video on Customer Service Specialist https://youtu.be/YRdXXMy4aiY for more information. Kindly submit an online application at www.dbs.com/hk/en/careers.

Personal data provided will be used for recruitment and related purposes, strictly in accordance with our Personal Data Policy for Applicants for Employment, a copy of which is available on request. Applicants who are not contacted within 6 weeks may consider your applications unsuccessful. However, you may be considered for other suitable positions within DBS and its related companies over a 2-year period, after which your personal data will be destroyed.