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In every office around the world, InnerWorkings offers an entrepreneurial culture that sets ambitious goals and looks beyond the status quo. We deliver innovative brand experiences which inspire meaningful connections between people and leading global brands across all channels. Driven by our core set of values, our high-performance teams are dedicated to exceeding expectations at all levels of client service and delivering tailored brand experiences across geographies. At InnerWorkings, we reward sharp, unconventional thinkers who are motivated to create their own success. Our winning culture draws from employees who step up to the challenge of solving tough problems and making a difference. We dream big, so our clients can dream bigger. If you are seeking a challenging opportunity with a global company that encourages professional development, we would love to talk to you!

In every office around the world, InnerWorkings offers an entrepreneurial culture that sets ambitious goals and looks beyond the status quo. We deliver innovative brand experiences which inspire meaningful connections between people and leading global brands across all channels. Driven by our core set...

In every office around the world, InnerWorkings offers an entrepreneurial culture that sets ambitious goals and looks beyond the status quo. We deliver innovative brand experiences which inspire meaningful connections between people and leading global brands across all channels. Driven by our core set of values, our high-performance teams are dedicated to exceeding expectations at all levels of client service and delivering tailored brand experiences across geographies. At InnerWorkings, we reward sharp, unconventional thinkers who are motivated to create their own success. Our winning culture draws from employees who step up to the challenge of solving tough problems and making a difference. We dream big, so our clients can dream bigger. If you are seeking a challenging opportunity with a global company that encourages professional development, we would love to talk to you!

Sr. Account Manager

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong Hong Kong
Employment type Full Time
Benefits 5-day week, General holidays, Maternity leave, Medical plan, MPF, Paternity leave, Performance bonus, Statutory holidays
Industry Advertising / Marketing / Public Relation
Job function Marketing / Public Relations > Marketing - Brand / Product Management
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 18/09/2018 2018-09-18
ref. Branded merchandise/Digital/Print/POSM/Retail

 

 

the job

The Sr. Account Manager is responsible for day-to-day interactions with the client by establishing new and maintaining existing relationships with key peers on the client team. Working across a selection of extremely exciting and high-profile brands, you will be responsible for overseeing the execution of all client requirements. Based on site or near site you will be the first touchpoint for the client account management needs. You will manage the end to ensure production, working closely with the strategic sourcing team to ensure the correct supply chain is used and client requirements are met. Your focus will be to delight the client, giving best in class service whilst ensuring you are supporting the Account Director to deliver the strategy, spot development opportunities and achieve all internal P&L requirements. 

responsibilities

•Controls the end to end production process working in conjunction with the internal teams to support delivery ensuring all terms of the contract and engagement are delivered flawlessly.

•Build successful strong partnerships with the client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions and evaluating current spend.

•Proactively work with the strategic sourcing team to support the negotiation and identification of new and existing suppliers to drive down costs and deliver process efficiencies for the client.

•Having a strong commercial acumen, you will continually improve margin and profitability on all jobs.

•Use internal technology tools and processes to ensure the execution of all projects are delivered on-time and expedite operations that delay or alter schedules to meet unforeseen conditions.

•Attend briefs, liaise with agency and client stakeholders and provide innovative solutions on production methods to the teams.

•Ensure contract obligations are being met by both InnerWorkings and the client.

•Work closely with the wider account team to share learnings and ‘Best Practice’ across the business

•Consistently exceed client expectations and ensure the combined account and productions teams are providing superior customer service.

•Ensure compliance at all time for all INWK’s tools and processes

•Work across multiple high profile and premium brands and act as guardian for the client brand integrity and development of those brands 

requirements

•5+ years’ experience in client management and account management skills gained in a direct client interfacing role.

•Proven project management skills.

•Outstanding organizational and planning skills (ability to juggle multiple projects), great attention to detail and follow-through, ability to multi-task and consistently meet deadlines.

•A ‘Can Do’ attitude in what can be a very challenging, fast paced pressurised client environment.

•Experience in one or more of the following sectors: Branded merchandise / Digital/ Print /POSM /Retail /Packaging would be required.

•Sound technical expertise in chosen category(s).

•Organized, efficient, structured, focused and goal oriented.

•Excellent communication skills with the ability to interface with senior level professionals.

•Experience excelling within fast paced, high energy environments.

•Highly proficient with MS Office software, especially Excel.

•Presentation skills advantageous

•Relevant work experience or industry qualification.

•Language requirements: Advanced English, Chinese