PwC - Mainland China, Hong Kong and MacauPwC Mainland China, Hong Kong and Macau work together on a collaborative basis, subject to local applicable laws. Collectively, we have over 600 partners and over 17,000 people in total. We provide organisations with the professional service they need, wherever...

PwC - Mainland China, Hong Kong and Macau

PwC Mainland China, Hong Kong and Macau work together on a collaborative basis, subject to local applicable laws. Collectively, we have over 600 partners and over 17,000 people in total.

We provide organisations with the professional service they need, wherever they may be located. Our highly qualified, experienced professionals listen to different points of view to help organisations solve their business issues and identify and maximise the opportunities they seek. Our industry specialisation allows us to help co-create solutions with our clients for their sector of interest.

We are located in these cities: Beijing, Shanghai, Hong Kong, Shenyang, Tianjin, Dalian, Jinan, Qingdao, Zhengzhou, Xi’an, Nanjing, Hefei, Suzhou, Wuhan, Chengdu, Hangzhou, Ningbo, Chongqing, Changsha, Kunming, Xiamen, Guangzhou, Shenzhen, Macau, Haikou. 

Systems Engineer (Helpdesk Support) - Global Technology Solutions - Firmwide Corporate Services - Hong Kong

Job level Entry
Work exp 1 Year To 2 Years
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Industry Accounting / Audit / Taxation
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Published On 21/11/2019
ref. 107034WD/SCMP201911

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Job Description & Responsibilities:

  • Provide front-line remote telephone or on-site support for internal staff;
  • Provide application and hardware support;
  • Provide functional support on video conferencing and Mobile / Smart devices;
  • Participate in project coordination, documentation and reporting;
  • Occasionally work extended hours and at weekends;
  • Ideal opportunity for a candidate eager to start in an IT career.


Requirements:

  • Higher Diploma or above with 1-2 year working experience in customer service industries;
  • Excellent understanding of customer service and strong sense of customer focus;
  • Knowledge of data mining and coding in various programming languages (Visual Basic, C#, .Net, SQL, VBA in MS Excel/ Access) is an advantage;
  • Team player with excellent inter-personal, communication and listening skills;
  • Excellent command of English, Cantonese and Mandarin;
  • Self-starter who is able to work independently, under pressure and willing to work outside office hours;
  • Fresh graduate are welcome.