RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Team Coordinator (Luxury Coffee Brand / $22-24K)

Job level Middle
Work exp 3 Years To 5 Years
Education Diploma / Certificate
Location
Kowloon Bay
Industry Communication / Public Relation
Job function Digital / Web / Mobile > Customer Relationship Management (CRM)
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 21/08/2019

Responsibilities:

  • Supervise a team of 10 CRC servicers to provide an excellent service to client and business partner
  • Review and evaluate service quality and effectiveness of the team members
  • Provide traing, guidance and support to team members in service delivery and daily operations
  • Monitor traffic patterns and deploy resources appropriately to meet service targets
  • Handle and resolve complaints and complex enquiries escalated from team members effectively
  • Work closely with Line Manager to improve process and service efficiency

Requirements:

  • High Diploma graduate or above
  • Solid 2 years managerial experience in call centre function 
  • Excellent communication and interpersonal skills
  • Good command in English, Cantonese and Mandarin

Please apply in full resume (PDF format) with your employment history, present and expected salary to my (LUCAS)