A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering...

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Team Leader, Underwriting

Job level Senior
Work exp 12 Years To 15 Years or above
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Banking
Job function Insurance > Underwriting
Insurance > Others
Published On 19/09/2019

Insurance Operations

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our department as Team Leader, Underwriting.

 

Principal responsibilities

  • Team leader of both HNW and non-HNW underwriting teams
  • Monitoring daily production by utilising the resources of onshore and offshore teams to meet business target
  • Ensure the underwriting works to be complied with company policies, compliance framework as well as underwriting rules and guidelines
  • Review appeal and suggest cases from both HNW and non-HNW businesses
  • Ascertain the outsourcing team performance to align with KPI
  • Provide underwriting expertise to support product development
  • Provide training to outsourcing team and frontline sales on new underwriting guidelines, new products, system enhancement and etc.
  • Revision of underwriting rules and guidelines
  • System enhancement in relation to regulatory compliance, operational efficiency and digital channel
  • Regular collaboration with frontline sales across businesses to share best practice
  • Prepare management information reports for senior management to review

 

Requirements

  • University graduate with 12 years of solid life underwriting experience and 8 years in managerial role
  • Experience in High Net Worth underwriting experience with authority
  • Professional qualification in life insurance such as Fellow Life Management Institute, Academy of Life Underwriting and etc.
  • Fluent in written and spoken English and Chinese
  • Strong self-motivation and ability to work under pressure
  • Good communication and negotiation skills, with a thorough understanding of company products and analytical mind
  • Independent and strong job commitment
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.