Marvelsoft Limited For over a decade, Marvelsoft’s engineers, quants and algo experts have worked hard to design and deliver practical and dependable software for global financial institutions. Marvelsoft is specialized in the creation of solutions for trading and data analysis in real time. The...

Marvelsoft Limited


For over a decade, Marvelsoft’s engineers, quants and algo experts have worked hard to design and deliver practical and dependable software for global financial institutions. Marvelsoft is specialized in the creation of solutions for trading and data analysis in real time.
The team combines multiple decades of experience in the planning and development of trading systems. Our innovative and flexible technology allows our partners to attain new levels of trading performance and productivity. Above all, our passion for finding new and better solutions to the ever-evolving puzzles of the trading world always keeps us on top of the game.
Please visit our website for more information: www.marvelsoft.net

Technical Account Manager

Job level Middle
Work exp 1 Year To 5 Years
Education Bachelor Degree
Skill IT support, Project Management, Technical Account Management
Language Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Full Time
Benefits 5-day week, Competitive pay, Gratuity, Insurance plan
Industry Information Technology
Job function Information Technology > IT Project Management
Published On 30/10/2019

Marvelsoft is headquartered in Hong Kong and we are currently hiring Technical Account Manager who will be responsible for support and account management of our existing and potential customer and partner base. The role involves working closely with our internal support, development and business teams, as well as with our customers and partners, in order to provide an effective and high quality technical support service. This is an excellent opportunity to join one of the global trading technology providers in the exciting global finance sector.

Responsibilities:

  • Build up and maintain a knowledge of the Marvelsoft software, configuration files, integration and business flows to assist in issue investigation
  • Be involved in application system checks, identifying and resolving issues before they impact our customers
  • Escalate issues to team leaders and management as appropriate
  • Attend, organize and coordinate technical sessions with current and potential clients
  • Prioritize, log and keep issues up to date on the issues tracking system (Jira)
  • Continuing to develop current relationships through working with our customer support and technical team
  • Taking responsibility for the delivery of projects in a timely manner with appropriate documentation and communication
  • Liaising with internal and external teams to coordinate the required work while keeping the client up to date by managing calls and status reports
  • Developing a project plan and managing timeframes and milestones
  • Internal validation & tracking of projects
  • Recommending appropriate technical solutions
  • Providing and/or coordinating technical support in the pre-sales phase
  • Respond to client email and phone requests
  • Investigate and resolve reported issues

 

Requirements:

  • Ability to create and maintain strong working relationships both with customers and internally
  • Desire to learn both technical and business aspects of customer workflows and the broad range of functions delivered across all aspects of Marvelsoft software
  • Ability to troubleshoot and approach problem-solving in a logical manner
  • Ability to communicate confidently and concisely using business acumen
  • Computer Science or IT-related degree
  • Excellent communication skills in Mandarin and English (solid knowledge of Cantonese is a plus)

 

Appreciated skills:

  • Some understanding of global markets and trading industry
  • Experience of working with FIX

 

Opportunities:

  • Competitive compensation and benefits
  • Becoming a part of a dynamic team that works on innovative and challenging cutting-edge solutions for the trading industry across the globe
  • Opportunities to grow and develop your skills on a professional level
  • Stimulating environment with excellent work conditions