DHL – The logistics company for the world DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international...

DHL The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 61 billion euros in 2018.

Technical Analyst, Service Management

Job level Middle
Work exp Minimum 3 Years
Education Bachelor Degree
Location
Kowloon Bay
Employment type Full Time
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Others
Published On 17/03/2020

Working Location: Kowloon Bay

Reporting to the Senior Manager, Service Management, you will be responsible for providing technical support in IT infrastructure to ensure the functionality and accessibility in DHL local office and remote sites.

Responsibilities:

  • Provide support and ensure the functionality and accessibility of all IT infrastructure, including server, telecommunication, PC and other peripherals (such as scanners, printers), and handheld units
  • Plan new or expansion of telecom infrastructure (LAN, WAN, WLAN, telephony), server (Wintel and Linux) to handle increasing business and an expanding user base within the context of relevant Global / Regional policies and procedures
  • Respond to the problems raised from Help Desk for local office and remote sites user support
  • Deploy and commission new telecom equipment and servers, including the installation of operation systems and other software
  • Install and update all anti-virus software
  • Ensure the compliance and implement IT security controls as according to Global / Regional / Local policies and standards
  • Prepare technical documentations
  • Provide onsite support at remote sites (include service centers and express centers) when required in non-office hour

Requirements:

  • Degree holder in Information Services or related disciplines;
  • Minimum 3 years relevant experience in a technical support role, experience in large corporate in logistics/ transportation industry or multinational companies is preferred;
  • Certificate holder of CCNP or MCSE is preferred;
  • Hands-on experience in managing/ deploying telecommunication infrastructure include networking, telephony system and network security
  • Hands-on experience in managing/ deploying Windows, Linux OS and applications, Microsoft Office products;
  • Experience in writing IT documentation is an advantage;
  • Strong communication and interpersonal skills with IT project management and foreigner vendor liaison experience;
  • A proactive problem solver with customer focused mindset
  • Good command of spoken and written English and Chinese

Application:

Please click the following link to apply:

https://dhlexpress.taleo.net/careersection/ex/jobdetail.ftl?job=19000HF&tz=GMT%2B08%3A00&tzname=

Or click "Apply Now" indicating your current and expected salary, and availability. For more job opportunities, please visit our website at https://dhlexpress.taleo.net/careersection/ex/jobdetail.ftl?job=19000HF&tz=GMT%2B08%3A00&tzname

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