Founded in 1998, UDomain is a managed security service and IT solution provider in Asia, headquartered in Hong Kong with branch offices in Guangzhou, Taiwan and Beijing. With almost 20 years of experience in the industry, we provide managed security service and products such as DDoS Mitigation, Cloud...

Founded in 1998, UDomain is a managed security service and IT solution provider in Asia, headquartered in Hong Kong with branch offices in Guangzhou, Taiwan and Beijing. With almost 20 years of experience in the industry, we provide managed security service and products such as DDoS Mitigation, Cloud Hosting, Domain Management, Managed Dedicate Server and tailor made IT Solutions to over 20,000 customers in Asia and in other countries, including major Hong Kong listed companies, Fortune 500 MNC and Government units.


Innovation enabled us to be in a leadership position in the industry. We’re one of the government recognized public cloud services providers. We’re also the 1st company in Hong Kong supports IPv6. To keep up with our expansion plan and rapid growth, we are looking for energetic and talented individuals to join our dynamic team.

Technical Service Executive / Senior Technical Service Executive

Job level Entry
Work exp Minimum 1 Year
Education Associate Degree
Location
Within Hong Kong, Kwun Tong
Employment type Full Time
Benefits 5-day week, Home office, Medical plan, Performance bonus
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Sales / Business Development / Customer Service > Others
Published On 12/12/2018

Responsibilities

  • Support helpdesk hotline call handling
  • To solve customers' technical problems (via phone & email)
  • To assist customers on using our services (via phone & email)

Requirements

  • Diploma or above in Information Technology, Computer Science or related discipline 
  • Hands-on knowledge on various commonly used PC and email software 
  • Patient with good problem solving skills 
  • Good command of spoken and written English and Mandarin 
  • Customer service experience preferred 
  • Knowledge on web hosting, domain name, email system preferred 
  • Basic knowledge of web programming (HTML, PHP, ASP) preferred 
  • Fresh graduates are welcome 
  • For candidate with more experience, will be considered as Senior Technical Service Executive
  • For candidate with management experience, will be considered as Technical Service Supervisor

Reason to work here

  • Great exposure to Internet market from wide range of customer
  • We passionate with latest technology - from cloud to coding, we keep learning and experiment with pioneer projects
  • High participation on decision-making and solution development
  • 5-day office hour
  • Birthday leave
  • Paid sick leave
  • 12 days annual leave
  • 5 mins walk from Kwun Tong MTR
  • Stable working environment
  • In-house permanent position
  • Medical insurance
  • Other benefits to the right candidates

*Interested parties please send full resume with expected salary 

(Personal data collected would be used for recruitment purpose only)