Technical Support Assistant

Job level Entry
Work exp Minimum 3 Years
Education Diploma / Certificate
Language English
Location
Yuen Long
Employment type Permanent
Benefits Discretionary bonus, Insurance plan, Maternity leave, Medical plan, MPF, Statutory holidays, Year-end bonus
Industry Retail - Catering / F&B
Job function Information Technology > Engineering - Hardware
Information Technology > Help Desk / IT Support
Information Technology > Software Development
Published On 08/11/2019

Requirements

  • Location: Yuen Long
  • 5 – 6 days/week
  • Form 6 or above in Information Technology or related disciplines.
  • Good command in English and fluent in Chinese.
  • At least 3-4 years working experience in IT Technical Support.
  • Good experience in Windows platforms, Email System, POS and MS Applications.
  • Knowledge in networking equipment and products is a must.
  • Knowledge in ERP, Web and programming is preferable.
  • Work independently, under pressure, self-motivated and good team player.
  • Good analytical, problem-solving and user support skills.
  • Immediate availability is preferred.

 

Responsibilities

  • Provide daily helpdesk and technical support services to end-users.
  • Provide trouble shooting, hardware maintenance and software installation services.
  • To coordinate with external vendors for hardware purchase and maintenance matters.
  • Onsite support may require for POS shop users support.
  • Assist Senior Officer to monitor and administer ERP and POS Systems.
  • Assist Senior Officer to prepare ERP reports.
  • Assist Senior Officer to maintenance routine system/data backup.
  • Assist in IT assets and inventory update/control.
  • Assist in IT related projects and ad-hoc duties.

 

Interested parties, please send your full resumes with expected salary to .