Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai...

Hong Kong - Shenzhen - Guangzhou - Shanghai - Beijing

JPC Texson Ltd, established since 1990, is a Hong Kong and China licensed Employment Consulting firm, specializes in Headhunting and Recruiting Services for companies in Hong Kong and China. We have offices in Hong Kong, Shenzhen, Guangzhou, Shanghai and Beijing.

TECHNICAL SUPPORT ENGINEER (20K-24K) - US audio visual system supplier (Wong Chuk Hang MTR)

Job level Entry
Work exp 1 Year To 15 Years or above
Education Diploma / Certificate
Location
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Medical plan, Performance bonus
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Telecommunication
Published On 20/05/2022

THE COMPANY :

  • US company
  • Audio Visual system design & integration and AV digital workspace service provider for corporate clients in Asia Pacific region
  • A multi-office provider of collaboration and audio video technologies, and managed AV services to businesses and organizations. The company integrates solutions related to video conferencing and tele presence, digital media systems, audio, security systems, control rooms, and onsite staffing.
  • We employed 3,000+ people among 52 locations worldwide
  • Hong Kong office : 20 members
  • Asia Pacific : 50 members
  • We are looking for TECHNICAL SUPPORT ENGINEER  - with details as follows :

 

THE JOB :

  • You wil be the initial or secondary contact point for customers contacting our Global Help Desk. 
  • You will work with the Global Help Desk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience.
  • Ensure that customers receive prompt and efficient technical support of AV and Video Conferencing solutions
  • Respond promptly to customer inquiries and document interactions
  • Participate in On-site dispatching, technical troubleshooting and case remediation
  • Provide client support to users in the operations and configuration of videoconferencing systems
  • Ability to troubleshoot basic to intermediate AV and video teleconferencing issues
  • Demonstrated understanding of AV room schematics as well as floor plans
  • Proficient with workplace databases and tools
  • Ability to resolve issues remotely
  • High school diploma or equivalent; college degree preferred
  • 2-4 years customer service experience preferred
  • 2-3 years experience with Crestron, AMX, Biamp, Extron, Polycom & Cisco equipment
  • Familiar with all AV cables, switchers, routers, and connectors
  • Service field work experience (preferred)
  • 5 days work (Mon to Fri 9am-6pm)
  • 13 months salary + performance bonus
  • Annual leave : 15 days
  • Medical benefit
  • Work-life balance

TO APPLY for this job or similar jobs :
 

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JPC Recruiting Services was established in 1990.
 
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