Technical Support Engineer

Job level Middle
Lai Chi Kok
Employment type Full Time
Benefits Dental plan, Insurance plan, Medical plan, Paid overtime, Performance bonus
Industry Security / Fire / Electronic Access Controls
Job function Engineering > Electrical / Electronic Engineering
Engineering > Engineering Project Management
Others > Others
Published On 19/10/2018




  • Handles all technical aspects of security systems;
  • To provide technical support to other teams, includes drawings, technical support engineer and technician;
  • Give technical advices and quailty supports to various department include sales, projects, maintenance, installation and CAMS;
  • Review workshop policies and procedures regularly;
  • Follow-up workshop equipment calibration;
  • Ensure sufficient coaching and products orientation has been / will be provided to new technical staff;
  • Ensure sufficient coaching and products orientation has been / will be provided to new technical staff;
  • Assess skill level of each new technical staff;
  • Liaise with Quality and Safety Manager to assess the technical skills of all technical staff regularly to determine the training needs;
  • Provide new products orientation to all technical staff;
  • Evaluate, develop, improve and fine-tune new products;
  • Consolidate information from heads o maintenance, installation and control room / customer care centre, then submit to Executive Director for monthly management report preparation;
  • Provide system trouble shooting for customers;
  • Observe the environmental, health and safety policy and regulations



  • Certificate in Electrical / Electronic Engineering or relevant discipline
  • At least 5-8 years of experience required in related field
  • Interpersonal skills, problem-solving skills, listening skills
  • Operating systems, backup software, database software
  • Knowledge of and ability to use equipment like mainframe computers, computer tool kits and network analyzers


Interested applicants are invited to write in with a detail resume including present and expected salary to : -


The Human Resources Services Department

G4S Security Systems (Hong Kong) Limited

1st Floor The Securicor Centre

481 Castle Peak Road, Hong Kong

or you may visit our career center website


Our Company is an equal opportunity employer and welcomes applications from all qualified candidates. The personal data provided will be used for consideration in your application for the applied post and other suitable positions in the G4S. Applications who are not invited for interview within 6 weeks may consider their applications unsuccessful. All personal data of unsuccessful candidates will be destroyed after 6 months.