WaiOn Solutions Limited is an Information Technology consulting company that offers total computer solutions by provides IT outsourcing service and one-stop IT solutions. Our clients include leading financial institutions, telecommunications, government departments and educational establishments around...

WaiOn Solutions Limited is an Information Technology consulting company that offers total computer solutions by provides IT outsourcing service and one-stop IT solutions. Our clients include leading financial institutions, telecommunications, government departments and educational establishments around the region. To cope with our rapid business growth, we invite dynamic and aggressive IT talents to join our growing team.

 

http://waionsolutions.com/

Technical Support Engineer (Ref.TS11122)

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Kwun Tong
Employment type Contract
Benefits Dental plan, 13-month pay, 5-day week, Flexible working hours, Medical plan, Paid overtime, Performance bonus, Transportation allowance
Industry Internet / Digital / eCommerce
Job function Information Technology > Engineering - Hardware
Information Technology > Help Desk / IT Support
Digital / Web / Mobile > Webmaster / SEO
Published On 30/08/2018

Job Responsibilities:

  • Primary Technical Support Engineer responsible for 1st call on customer issues via 7x24 on-call, phone, tickets and email.
  • Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by the field professionals and customers within SLA time frame.
  • Work with Documentation and QA teams as necessary to resolve product and document issues.
  • Configured and maintained mobile devices, SSL certificates, firewalls, multiple domains, and others.
  • Shift duty support on weekend and holiday when required

 

Job Requirements:

  • Diploma or above in Information Technology or Computer related disciplines
  • Familiar with mobile device, software and the administration of Linux / Nginx / MySQL / MariaDB / Node.js
  • Experience on Cloud network (Aliyun / AWS / QCloud) will be definitely advantage
  • Fluent in spoken and written English and Mandarin
  • Good communications skill and self-motivated
  • Immediate availability is highly preferred

If you have the desire for a challenging and rewarding career development,  

send us your resume quoting your present and expected salary by clicking

or email to @ waionsolutions.com. 

 

**Only accept resume in Word format**

Information collected will only be used for recruitment purpose.