Founded in 2000, Apex Oriental HR Consultants Limited is sourcing right candidates for our premier clients for positions in various levels. For more information, please call us at 2333-1230 or click 立即申請.

Founded in 2000, Apex Oriental HR Consultants Limited is sourcing right candidates for our premier clients for positions in various levels.

For more information, please call us at 2333-1230 or click .

Technical Support Officer

Job level Entry
Work exp 1 Year To 15 Years or above
Education Diploma / Certificate
Skill DNS, Email Applications, Email Clients, Email client setup, Email architecture concepts
Language Chinese - Cantonese, English
Location
Kwun Tong
Employment type Full Time
Benefits 5-day week, Medical plan, Performance bonus
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Published On 15/06/2018

We are looking for dynamic and high caliber technical support specialists on behalf of our client, a leading IT and communication service provider specializing in hosting and cloud application.

 

Responsibilities:

  • Provide technical support and troubleshooting to customers and resolve the technical problems timely
  • Support products provisioning including Hosted Exchange, DNS, Office 365 and Azure
  • Conduct regular inspection to assure system quality and performance
  • Record and update status service tickets
  • Perform on-site technical support to customers when necessary 

Requirements:

  • Certificate/Diploma holder in IT, Computer Science or related disciplines
  • 1 year or above relevant working experience in IT technical support
  • Solid technical knowledge in Email Applications, Email Clients, Email client setup, Email architecture concepts and DNS, etc.
  • Knowledge in Linux Web Hosting, Linux Email and Linux DNS is an advantage
  • Good command of spoken and written Chinese and English for telephone and email communications
  • More experienced candidates will be considered as more senior position 

Working Location: Kwun Tong

 

If you are interested in this position, please submit your CV with current & expected salary and availability (in Word format) by clicking ‘’ or sending to or by post to Unit 2, 20/F, Malaysia Building, 50 Gloucester Road, Wanchai, Hong Kong. For more information, please contact Mr. Kong at 2333-1230.

Personal data collected will be used for recruitment purpose only. Only shortlisted candidates will be notified.