Founded in 1999 by a group of experts from different industries, Seamatch is the leading recruitment services provider of specialist recruitment and HR outsourcing services. With offices in Beijing, Shanghai, Hong Kong and Singapore, and a team of over 30 professional consultants, we place quality at...

Founded in 1999 by a group of experts from different industries, Seamatch is the leading recruitment services provider of specialist recruitment and HR outsourcing services.

With offices in Beijing, Shanghai, Hong Kong and Singapore, and a team of over 30 professional consultants, we place quality at the center of everything and aim at providing the best services to both our clients and candidates.

 

Technical Support Officer

Job level Entry
Work exp No work experience
Education Associate Degree
Language Chinese - Cantonese
Location
Within Hong Kong
Employment type Full Time
Benefits 5-day week
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Published On 06/11/2019
ref. LS

The Job:

  • Provide IT technical support to end users of contact centers
  • Perform IT service operations including PC desktop, laptop, printer and computer peripherals etc.
  • Provide assistance on management of IT system, network equipment, server and facilities setup, installation and configuration, maintenance, service monitoring and security patch management
  • Maintain Service Ticketing and Case Log reporting, up-to-date IT hardware and software asset inventory on a regular basis
  • Perform standby/emergency call-out duty or overtime work upon request subject to ad-hoc assignment

 

The Person:

  • Holder of Certificate, Diploma or above in Computing, Information System or related disciplines
  • 1 year hands-on experience in computer hardware & software problem diagnostic and troubleshooting
  • Knowledge on Windows, MS Office and E-Mail applications, Virtualization and Linux will be an advantage
  • Can-do attitude, self-initiative and able to work independently
  • Good command of written and spoken English and Chinese
  • Fresh graduate will be consider as Junior Support