Harbour Grand Kowloon is a deluxe five-star hotel situated on the Victoria Harbour waterfront in the vibrant Whampoa Garden district, just a few steps from the MTR Whampoa Station Exit D2, merely eight minutes away from bustling Tsim Sha Tsui by the Hotel’s free shuttle bus, and adjacent to the...

Harbour Grand Kowloon is a deluxe five-star hotel situated on the Victoria Harbour waterfront in the vibrant Whampoa Garden district, just a few steps from the MTR Whampoa Station Exit D2, merely eight minutes away from bustling Tsim Sha Tsui by the Hotel’s free shuttle bus, and adjacent to the pier travelling to North Point. After the launch of the new tower in late 2019, the hotel features over 900 rooms and suites, five one-of-its-kind restaurants, a rooftop swimming pool and fully-equipped gym facilities available 24 hours daily, caters well to both business and leisure travellers.

Telephone Services Manager

Job level Middle
Work exp Minimum 5 Years
Education Diploma / Certificate
Location
Hunghom
Employment type Permanent
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 29/06/2022

Responsibilities:

  • In charge of the daily operation of the Telephone Department
  • To manage and direct the operation of the hotel switchboard, answering and connecting calls to both guests and offices
  • To handle wake up calls, public announcement and hotel paging system
  • To provide telephone related billing service
  • To handle guests’ enquiries and provide up-to-date hotel information to guests
  • Shift duty is required

Requirements:

  • Degree/Diploma holder in Hospitality Manager or other related discipline
  • Minimum 5 years experience in similar position
  • Excellent command of English, Mandarin and Cantonese
  • Customer oriented, pleasant personality and possesses excellent problem solving skill
  • Excellent communications and interpersonal skills

Please apply in confidence with your resume and contact telephone number to Human Resources Department, Harbour Grand Kowloon, 20 Tak Fung Street, Whampoa Garden, Hunghom, Kowloon or fax to 2180 4037 or  .

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts. Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.