Experience the finest hospitality at The Park Lane Hong Kong, a Pullman Hotel, Asia's Leading Business Hotel located in the heart of Causeway Bay, 2 minute walking distance away from the subway station, within shopping, dining and entertainment districts. 834 comfortably appointed guestrooms and...

Experience the finest hospitality at The Park Lane Hong Kong, a Pullman Hotel, Asia's Leading Business Hotel located in the heart of Causeway Bay, 2 minute walking distance away from the subway station, within shopping, dining and entertainment districts. 834 comfortably appointed guestrooms and suites with breathtaking views of the famed Victoria Harbour and Victoria Park.

Telephone Services Supervisor

Job level Middle
Work exp Minimum 5 Years
Education F.5 - F.7 or DSE
Location
Within Hong Kong
Employment type Full Time
Benefits Dental plan, Medical plan
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 20/10/2018

 

We are now inviting highly motivated and outgoing individuals to join our team:

Job Descriptions

  • Provide efficient telephone service and project good image for the Hotel and its guests by supervising closely the efficient operation of the telephone system, PA system, movie system, call accounting system, voicemail system and internet system
  • Monitor the courtesy of subordinates and resolving guests’ complaints effectively
  • To acquire, through training provided, a complete knowledge of all policies as set by the hotel that relate specifically to the Switchboard
  • Create clear and effective relationships between superiors and subordinates; maintain effective communication with other departments

Job Requirements

  • Form 5 or above with 5 years relevant working experience
  • Knowledge in operating telephone switchboard
  • Knowledge of proper procedures in operating PA system, call accounting system, voicemail system and internet connection
  • Good command in English, Mandarin and Cantonese
  • Excellent customer services and interpersonal skills
  • Proactive, detail-minded with pleasant personality

 

We offer competitive remuneration package including 6 days off per month, public holiday, annual leave, discretionary bonus, duty meal, dental and medical coverage.

 

Please apply by sending your resume with present & expected salary and contact phone number to:

Human Resources Department
310 Gloucester Road, Causeway Bay, Hong Kong
Tel: 2839 3628 Fax: 2504 5736 

 

The Park Lane Hong Kong, a Pullman Hotel is an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strict confidence and will be used for recruitment purpose only.