The Insurance Authority (IA) is an insurance regulator established under the Insurance Ordinance (Cap. 41). The principal function of IA is to regulate and supervise the insurance industry for the promotion of the general stability of the insurance industry and for the protection of existing and potential...

The Insurance Authority (IA) is an insurance regulator established under the Insurance Ordinance (Cap. 41). The principal function of IA is to regulate and supervise the insurance industry for the promotion of the general stability of the insurance industry and for the protection of existing and potential policy holders. In line with its regulatory functions and powers, the IA would handle complaints regarding the conduct of authorized insurers and licensed insurance intermediaries in Hong Kong.

In support of the Government’s Job Creation Scheme under the Anti-epidemic Fund, and with facilitating the sustainable market development of the insurance industry being one of our statutory functions, we are launching the Insurance Talent Development Programme to nurture talents for the insurance sector. We now invite applications for the following fixed-term contract openings:

Temporary Manager / Assistant Manager (Market Conduct – Complaint Handling & Assessment)

Job level Middle
Work exp 3 Years To 5 Years
Education Bachelor Degree
Location
Southern District
Employment type Full Time
Benefits 5-day week
Industry Government / Civil Services / Public Sector / Public Utilities
Job function Government / Social Services > Others
Insurance > Others
Published On 29/06/2022
ref. AEF/MAM/MC-C/6/22C

Reporting to the Senior Manager (Market Conduct), the Manager / Assistant Manager will undertake the following:

Key Responsibilities

  • Handle complaints against insurers and intermediaries professionally
  • Carry out assessment and prepare assessment reports on alleged complaint and non-compliance cases
  • Communicate and follow up with complainants, insurers and intermediaries
  • Support the implementation of new Complaints Management Framework, including a new Complaints Management System
  • Prepare monthly management information on complaints
  • Conduct trend and root cause analyses on complaints to identify any industry issue(s)
  • Communicate regulatory considerations / expectations with insurers and intermediaries
  • Liaise with other regulatory bodies on complaint and non-compliance cases

 

Requirements

  • A Bachelor’s degree, professional qualification in finance, insurance, economics, laws, accounting, or related disciplines
  • Relevant work experience (at least 5 years for the Manager post; 3 years for the Assistant Manager post) in complaint handling / audit / compliance / risk management with insurance companies, other regulatory organizations or financial institutions
  • Knowledge of local regulatory requirement, preferably in the insurance sector
  • Excellent written and verbal communication skills in English and Chinese; proficiency in Putonghua will be a definite advantage
  • Strong analytical skill; self-confident and empathetic skills in dealing with stakeholders including complainants, insurers and insurance intermediaries
  • Self-motivated, mature, patient and able to work under pressure
  • Strong interpersonal skills and be a good team player

 

Appointment Terms
A competitive remuneration package commensurate with the successful candidate’s experience and qualifications on a 1-year fixed-term contract will be offered.

Application
Review of the applications will start as soon as possible and continue until 13 July 2022, or until the posts are filled. Interested applicants may send a letter of application quoting the reference number in the heading, together with a full resume stating current and expected salaries by clicking "Apply Now".

 

The Insurance Authority is an equal opportunities employer. Applicants not invited for an interview within 2 months from the closing date may assume their applications unsuccessful. Applications may be considered for other suitable positions within the Authority. All applications will be handled in strict confidence and the information collected will only be used for recruitment purposes. All information on non-shortlisted applicants will be destroyed after 6 months from the close of applications.