About usOutward Bound pioneered wilderness experiential education and established the standard for outdoor education. Outward Bound Hong Kong (OBHK), founded in 1970, facilitates sea kayaking, hiking, rock-climbing, sailing and corporate development programmes in Hong Kong. OBHK stays committed the core...

About us

Outward Bound pioneered wilderness experiential education and established the standard for outdoor education. Outward Bound Hong Kong (OBHK), founded in 1970, facilitates sea kayaking, hiking, rock-climbing, sailing and corporate development programmes in Hong Kong. OBHK stays committed the core values of compassion, integrity, excellence, inclusion, and diversity while striving to achieve the following outcomes: building character, developing leadership skills, and creating an ethic of social and environmental responsibility. Our mission - OBHK is committed to developing the people of Hong Kong through facilitated and challenging personal and group learning experiences in the outdoors delivered in a safe and supportive manner. We are now seeking a suitably experienced person to join us for the following role.

The Senior Client Relations& Digital Marketing Executive

Job level Middle
Work exp 2 Years To 3 Years
Education Bachelor Degree
Skill Photoshop, Illustrator, video editing programs, Preferable in Public Relations or design or IT related fields
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Sai Kung
Employment type Full Time
Benefits 5-day week, Medical plan, MPF
Industry Advertising / Marketing / Digital Marketing
Job function Digital / Web / Mobile > Digital Marketing / Social Media
Published On 31/10/2019

Summary

The Senior Client Relations & Digital Marketing Executive is an integral part of the Outward Bound Hong Kong (OBHK) marketing team and will assist with overall day-to-day client management of our international school portfolio as well as digital marketing operations.

The Senior Client Relations & Digital Marketing Executive works to create and nurture long-term relationships with our loyal school clients by addressing customer concerns, promoting client needs and working with colleagues to deliver courses that meet expectations. Additionally, you will contribute to the marketing strategy with particular oversight of digital platforms to include website, social media and production of content. Understanding and strengthening of the brand identity is important.  


Primary Roles and Responsibilities
 

 

Client Relationship Management  

  • Develop business opportunities with international school clients 

  • Manage and maintain client relationships and identify upselling opportunities 

  • Represent the organisation in industry events and networking sessions 

  • Work closely with internal teams, including marketing, operations team to enhance client experiences 

 

Digital Marketing 

  • Manage the operations of OBHK social media channels include Website, Facebook, Instagram and YouTube 

  • Coordinate with different functional teams for social posting, content creation and campaign execution 

  • Optimize the social content in the form of photos, video and other multimedia formats 

  • Resolve customer inquiries through social media 

  • Manage internal creative assets platform and provide regular usage report 

  • Provide operational support to the department 

 

Required Skills & Experience 

  • With previous client support experience 

  • Outgoing, energetic, cheerful, patient with pleasant personality 

  • Good command in spoken and written Chinese and English 

  • Analytical problem solver with excellent documentation skills 

  • Social media savvy writer with creative copy writing skills 

  • Concept and brainstorming skills and excellent organizational skills 

  • Experience and competence in appropriate design software 

  • Proficient computer skills in Microsoft Office 

  • Preferably a Bachelor’s Degree holder in a discipline related to communications (Journalism, English, Marketing, Public Relations, etc.) 

  • Minimum 2 years’ experience in client relations/ writing/ editing/ social media marketing 

  • Able to work independently and work in outdoor environment occasionally 

  • Work location in Sai Kung area 

 

Compensation and Benefits 

  • Lunch will be provided 

  • Medical insurance 

  • 5 day work 

 

To apply, please email a cover letter, resume with expected salary and availability to: recruitment@outwardbound.org.hk