Elee Consulting values staff human resource as the most important asset of a company. We are a progressive and caring company and Know our customer needs and requirements and strive to provide the best qualified pool of candidates for customer selection process. Our consultants know the industry well...

Elee Consulting values staff human resource as the most important asset of a company. We are a progressive and caring company and Know our customer needs and requirements and strive to provide the best qualified pool of candidates for customer selection process. Our consultants know the industry well and have years of experience to match candidates to customer needs. Value our candidates and staff and provide avenue, platform and remuneration for them to excel in their specialties in a motivated career environment.

[TOP URGENT] Deskside Support Engineer / On-site Network Supervisor (JNCIE-SP certificate)

Job level Middle
Education Not applicable
Location
Within Hong Kong
Employment type Contract
Benefits 5-day week, Medical plan
Industry Internet / Digital / eCommerce
Job function Information Technology > Help Desk / IT Support
Published On 03/12/2018

Deskside Support Engineer

Job Duty

  • Provide technical support of daily desktop support/mobile devices and problem resolution
  • Perform IT help-desk support including call handling, troubleshooting, follow-up action, coordination and escalation
  • Good knowledge of current Microsoft Windows operating systems and networking technologies
  • Take ownership of call resolution until it is resolved.
  • basic knowledge of Mac device preferred
  • Handle ad-hoc assignments assigned by supervisor

Requirement  

  • At least 1-2 years of working experience in IT
  • Strong knowledge of Microsoft Office and Windows desktop environments
  • Experienced in providing desktop support and Mobile support
  • Certificates in MCSA / MCSE / MCP / CCNA / ITIL will be an advantage
  • Strong communication skills is essential.
  • Good Problem solving, analytical, interpersonal  

Helpdesk Support

Job Duty 

  • Provide technical deskside and technical supports to end users
  • Support Internal IT workflow
  • Maintain Internet/Intranet site content
  • Documentation and operational procedures  

Requirement 

  • F.5 or above ;
  • 2 years related working experience;
  • knowledge of Microsoft Office & Office 365 applications,PC,Laptop,Mobile

On-site Network Supervisor (JNCIE-SP certificate)

Job duty

  • Handle technical tickets of all Incident and Fault at Customer's NOC.
  • Troubleshoot & resolve the incidents and problem tickets within SLA
  • Perform Advanced Level Troubleshooting & Analysis of complex problem
  • Interacts effectively with Cisco TAC, Vendor TAC and Engineering to solve complex problem
  • Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues.
  • Collaborate with cross functional teams of Customer, Cisco teams to deliver improved Operations KPI
  • Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs.
  • Share knowledge to the team member's and participate in the various training programs

Requirement

  • Requires BSEE / CS or equivalent with 8+years's (for Supervisor level - preferred 10+) / 5+years (for Engineer level) of relevant experience in a network / telecommunications Operations or Technology support environment.
  • Minimum certification of JNCIE-SP (for Supervisor level) JNCIP-SEC (for Engineer level) or its equivalent.

Mandatory Skills

  • L2 technologies - VLAN's trunking, VTP, Ether channelling, STP's, RSTP, MSTP
  • IPV4 & IPV6 addressing
  • L3 technologies - BGP, L3 technology troubleshooting
  • Platform Skillset (either or all of) - Juniper Routers & Firewall
  • Tools and automation (desired) - scripting (perl, Python. bash etc.,), industry tools - HP TeMip, Protocol Analyzers, Syslog Analyzers (Splunk) etc.,
  • Ability to formulate and deliver complex presentations.  

We offer rewarding career with attractive package, MPF, generous annual leave as well as medical scheme to the right candidates, if you have interesting to apply the above position, please submit your CV in "MS word format to jobs @eleecl.com