In 2010, Page Personnel was launched in Hong Kong, complementing the Michael Page offering. Recruiting across the full range of junior roles, we join an international network of Page Personnel offices. As part of the Page Group, we are able to leverage on over 30 years of international recruitment experience...
In 2010, Page Personnel was launched in Hong Kong, complementing the Michael Page offering. Recruiting across the full range of junior roles, we join an international network of Page Personnel offices. As part of the Page Group, we are able to leverage on over 30 years of international recruitment experience and expertise. This has enabled us to deliver the results that you want - the best employees available quickly and with minimum fuss.

So if you're looking to take your career to the next level, visit www.pagepersonnel.com.hk

Underwriting & Claims Specialist - Life Insurance

Job level Entry
Work exp Minimum 2 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Insurance / Pension Funding (MPF)
Job function Insurance > Claims
Insurance > Underwriting
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 26/05/2021
ref. 4201108/001_87791

A reputable and well-established international bank (Insurance sector) is now looking for an Underwriting & Claims Specialist to cope with the business expansion. This successful candidate will have an extensive career while working in an international environment. Candidates with solid Claims Experience in Individual Life or Medical Insurance will be considered.

Client Details

Our client is one of the leading life insurers in Hong Kong, they offer a wide range of life insurance products through banking channels and third-party brokers, including solutions to meet customers' protection, education, retirement, wealth growth and legacy planning needs.

Description

  • Handle customer and/or sales enquiries on life and/or medical new business or claims in a professional and timely manner via phone and digital channels
  • Provide guidance to customer for policy application or claims request including completion of claim, medical or health questionnaire etc.
  • Assist customer on doctor, medical or relevant services arrangement
  • Make appropriate recommendations to meet customers' expectation
  • Establish and maintain good customer relationship by providing one-stop customer care services
  • Document and manage customer data and enquiries in accordance with guidelines and service standard
  • Ensure the viral underwriting team and claims services efficiency and accuracy
  • Regular review on the administration procedures to ensure all activities are processed in the most effective means and remain most effective at all times
  • Support on the virtual underwriting capability design and maintain services levels, scripts, procedures and training
  • Support projects or ad-hoc tasks in accordance with requirements set

Profile

  • Bachelor's degree holder
  • Solid years of experience in customer services or facing role on claims experience in individual life and medical insurance industry
  • Nursing experience will be added as advantage
  • Registered Nurse Practicing Certificate will be added as advantage
  • Life and/or medical claims experience will be added as advantage
  • Good command of written / spoken English, Cantonese and Mandarin
  • Excellent interpersonal, negotiating and influencing skills with customer centricity
  • Independent, self-motivated, well-organized and good team player
  • Good computer skill, proficient in MS Office, Excel and PowerPoin

Job Offer

  • New Headcount
  • Well-established platform
  • Good Learning Environment
  • Competitive Package + Benefits
  • Energetic Working Environment

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michael K. Lee on +852 3602 2441