CL Technical Services Limited was established in 1994 and started providing recruitment and secondment services to our clients since 1998. We provide 1-stop recruitment & secondment services to many major corporations of diversified business natures. We engaged of sourcing IT Professionals to fulfil...

CL Technical Services Limited was established in 1994 and started providing recruitment and secondment services to our clients since 1998. We provide 1-stop recruitment & secondment services to many major corporations of diversified business natures. We engaged of sourcing IT Professionals to fulfil different business needs of our clients. Helping to pick the best candidates for the job. We aim to assist our clients to develop strategies and policies that enlarge the recruitment channels which enabling them to increase their service capabilities and focus on developing the core business.

Voice Engineer (Genesys Platforms)

Job level Middle
Work exp 3 Years To 5 Years
Education Associate Degree
Location
Within Hong Kong, Tai Kok Tsui
Industry Information Technology
Job function Engineering > Telecommunication / Wireless / Radio
Information Technology > Telecommunication
Published On 18/03/2020

Responsibilities: 

  • Project Management include but not limited to project planning, coordination and supervision
  • Responsible for Call Centre migration
  • Vendor management
  • Testing strategy planning
  • Manage implementation in Data Center
  • Troubleshooting for customer reported problem

 

Requirement:  

  • Diploma or Degree in Computer Science or equivalent
  • At least 4 years working experience with Voice/Contact Centre background (Server background will also be considered)
  • Experience in Multimedia Contact Center solutions such as Genesys platforms and SIP voice gateway 
  • Solid experience on Oracle SBC and Nuance is preferred
  • Willing to work under pressure and odd hours working
  • Good interpersonal and communication skills
  • Analytical, consulting, troubleshooting, communication and documentation skills
  • Good team player, proactive, self-motivated and open-minded
  • Proficiency in spoken and written in both Chinese and English

 

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability by sending email to CLTS' Application Email Address by clicking  

 

For more job opportunity, please visit our website: www.clts.com

 

The personal information is collected strictly for recruitment purpose only.

If interest for the above position, please send full resume with academic background, work history, availability, current and expected salary by clicking  

 

For more job opportunity, please visit our website: www.clts.com

 

The personal information is collected for recruitment purpose only.