VP/AVP, Corporate Loans Operations

Job level Middle
Work exp Minimum 10 Years
Education Bachelor Degree
Within Hong Kong
Employment type Permanent
Industry Banking
Job function Administration > Administration / Operation Manager
Banking / Finance > General / Operations
Banking / Finance > Loan / Mortgage
Published On 28/09/2022
ref. WD40597

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.



  • Lead and manage the section to ensure delivery of loan services and processing at an efficient and cost-effective manner while maintaining high quality and sound risk control according to established procedures, bank policies and service standards


Process Management 

  • Ensure activities of Loan Processing are completed as per established procedures, policies and guidelines, within specified standards of quality, agreed service level and industry cut-off time
  • Review, recommend and develop action plan for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously
  • Recommend and implement appropriate actions in response to regulatory and related developments that impact operation guidelines and procedures


Compliance and Risk Management 

  • Adhere, provide guidance and ensure the members/section comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc. pertaining to the operations
  • Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required
  • Escalate exceptional/outstanding/suspicious transactions to VP, Corporate Services/ED, Head of IBG Operations and other relevant parties where appropriate for necessarily follow up action per the Enhanced Incident Escalation/Incident Management Policy 


Team Management

  • Provide direction by setting Key Performance Indicators for staff and monitor, appraise actual performance against targets
  • Coach and develop subordinates and guide them in completing their responsibilities
  • Promote and encourage open and good communication amongst all levels of staff with care, respect and honesty
  • Attract and select right people for the section and integrate new staff members to fit into DBS values, culture and practices


Project Management and Others

  • Liaise and work with Technology to improve and optimize on the use of the Bank's operating systems
  • Manage working relationships with internal/external service partners to ensure that a seamless process flow for loan operations, and to support their initiatives for revenue generation and market share expansion
  • Keep abreast of market, business development and practices and share with members



  • Degree holder, or post-secondary education with relevant working experience
  • At least 10 years of relevant working experience with 5 years’ proven track record in managing and leading an operation team of more than 15 members
  • Sound experience of banking operations and practices

  • Functional

    • Sound knowledge and solid experience of banking operations and loan processing


  • Technical

    • Sound knowledge and understanding of banking and IT operations and practices
    • Good leadership and management capabilities
    • Strong senses of risk controlling and management
    • Result and customer service oriented
    • Excellent interpersonal, problem-solving skills and negotiation techniques
    • Self-motivated with strong analytical mind and creative thinking
    • Good communications and presentation skills
    • Good PC knowledge and skills


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.