W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury. Our philosophy is to cultivate innovative talent who represent the witty, warm and welcoming environment W is known for. Through unique recruitment and talent training, our W culture...

W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury. Our philosophy is to cultivate innovative talent who represent the witty, warm and welcoming environment W is known for. Through unique recruitment and talent training, our W culture comes alive, creating the “WOW" experiences and magic our guests will remember.

Whatever / Whenever Agent (Telephone Service Centre) - 隨 時 隨 需 服 務 員

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Benefits Dental plan, Education subsidies, 5-day week, Special / extra leave, Medical plan, Transportation allowance
Industry Hospitality / Hotel Services
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Others
Published On 02/07/2019

Role Descriptions

  • Responsible for the day-to-day operations of Whatever/Whenever Department (service centre), includes taking In Room Dining orders (room service), handling guests’ requests via telephone, resolving complaints and delivering WOW service throughout a guests’ stay by anticipating and exceeding guests’ needs and wants.

Job Requirements

  • Experience - 1 year working experience in any guest contact position
  • Education - bachelor degree in hospitality or relevant discipline, fresh graduates are welcome
  • Technical/ functional competencies - experience in computer skills (Microsoft Words, Excel & Powerpoint) Knowledge of Opera, POS system is a plus
  • Language skills - fluent in Cantonese, English & Mandarin

W Look - appear confident, well-groomed
W Personality - warm, welcoming, smiling and pleasant
You + You = W - collaborate, embrace differences
Whatever / Whenever - fulfill desires & grant wishes, customize experiences
Get It Done… Make it Happen - own it, get it done creatively, think and act proactively, do it with style
​Act with professionalism & integrity; learn, develop and adapt to change
Lead with passion - show passion for what we do. Lead by example, inspire, celebrate and promote team success. Build trust through honest work and caring for others.

 

We offer promising career opportunities and excellent remuneration packages. Interested parties may apply by sending your full resume stating your expected salary to Director of Human Resources, W Hong Kong, 1 Austin Road West, Kowloon Station, Kowloon, Hong Kong or fax to 3717 2756 or click .

Data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.          

Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.