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Tag: Emerald Service Coaching Programme

Awards prove Hang Lung staff set standards

For shopping mall operators around the world, the billion-dollar question: is how to make frontline staff show wholehearted commitment to providing “customer-centric” services, as if it was second nature. Developer Hang Lung Properties has the answer, though. They believe the essential thing is that staff identify with and embrace the company’s vision, mission and values. Once that happens, the customer-centric mentality naturally follows on. ...