IT Helpdesk Agent/ Customer Service Officer (shift duty is required)

Job Duties:

• Provide helpdesk support and troubleshooting to end user on both hardware, software, and other related computer services.

• Deliver professional customer service by answering enquiries via phone, live chat, and email

• Provide service to customers, contact assistance providers, reporting actions in the system applications
  

Job Requirement:

• Form 5 or above

• With 1 year of relevant experience in call centre environment

• Experience on servicedesk, base knowledge on IT

• Good phone manner with a strong customer service mindset

• Good computer knowledge in MS Office especially in Excel

• Proficiency in spoken and written English and Chinese including Putonghua

• Fresh graduates will also be considered

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.

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