System Engineer (Kowloon Bay, $24-34K)

Key responsibilities

• Support and deliver telephone number migration projects using Microsoft Teams Enterprise Voice

• Manage and validate PBX user migration requirements and evaluate Microsoft Teams features and dependencies

• Coordinate project activities and ensure delivery according to project schedules and user requirements

• Administer and provide ongoing support for Microsoft Teams through Microsoft 365 Admin Centre

• Liaise with Microsoft Support and telecommunications service providers to resolve technical issues

• Monitor Teams Phone usage, user adoption, and system health, and prepare regular reports

• Support large-scale IT transformation projects, including Windows upgrades and endpoint modernization initiatives

• Work closely with helpdesk teams, vendors, and business users to resolve deployment and migration issues

• Provide Second-Line (L2) support for in-house engineering applications, including participation in a 24x7 on-call support roster for critical incidents

• Maintain project documentation, deployment records, issue logs, trackers, and status reports
  

Requirements:

• Diploma or above in Information Technology, Computer Science, Information Systems, or a related discipline

• 1 - 3 years of experience in IT project coordination, project administration, IT support, desktop support, or related fields

• Basic knowledge of Microsoft Windows, Microsoft 365, Active Directory, and IT infrastructure environments

• Strong project tracking, reporting, and documentation skills

• Strong communication and interpersonal skills

• Good problem-solving and follow-up abilities

• Ability to work effectively with multiple stakeholders and drive issue resolution

• Experience with Microsoft 365 administration is preferred

• Experience supporting Windows migration, PC refresh, or endpoint deployment projects is an advantage

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.

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