Servicedesk Manager (Kowloon Bay, 5 days work, $40K-$45K)

Job Duties:

• Lead teams to effective service delivery based on ITIL process framework

• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.

• Interact with multiple customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs

• Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed

• Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.

• Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.).
  

Job Requirement:

•  F.5 or above

• At least 4-5 years in servicedesk management

• Experience in change, incident, problem and vendor management

• Experience in IT support, end user support, system administration and networking

• Experienced in IT service management such as ITILv4 framework.

• Knowledge of store support would be a definite advantage.

• Holder of ITIL certifications is an advantage

If interested for the above position, please send detailed resume with current and expected salary as well as date of availability through Apply now.

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