Project Manager (up to $45K)

• ITIL certifications

• Problem& vendor management

• Lead teams
  

Job Details:

• Lead teams to effective service delivery based on ITIL process framework

• Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.

• Interact with multiple customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs

• Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed

• Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.

• Prepare regular operation report on overall platform status (including capacity, performance, service level & etc.).
  

Requirement:

• Degree in Information Technology or related discipline

• At least 5-8 years of relevant experience and 5 years are managerial

• Experience in change, incident, problem and vendor management

• Experience in IT support, end user support, system administration and networking

• Experienced in IT service management such as ITILv4 framework.

• Knowledge of store support would be a definite advantage.

• Holder of ITIL certifications is must.

• Able to build strong relationships with people at all levels in the organization

• Good analytical, persuasive, influential and problem-solving skills

• Strong communication skills in both written and spoken Chinese and English