IT Support

About the role

E.C. Fix Technology Limited is seeking an IT Support professional to join our team on a full-time basis in the Central and Western District. In this role, you will provide essential technical support and hardware maintenance to ensure our systems operate smoothly and efficiently. You will be at the forefront of our IT operations, delivering timely solutions to technical issues and playing a crucial part in maintaining our organisational infrastructure and productivity.

Key responsibilities

• Provide first and second-line technical support to end-users, responding to IT helpdesk tickets and resolving hardware and software issues

• Diagnose and troubleshoot hardware problems including desktop computers, laptops, servers and peripheral devices

• Install, configure and maintain IT equipment and systems in accordance with company standards

• Perform routine maintenance tasks such as software updates, patches and security checks

• Manage IT assets and maintain accurate records of hardware inventory and configuration

• Provide user training and technical guidance to staff on IT systems and best practices

• Document technical issues, resolutions and procedures for future reference

• Collaborate with senior IT staff and external vendors to resolve complex technical issues

• Ensure compliance with IT security policies and data protection regulations

What we're looking for

• Proven experience in an IT support role, with at least 2-3 years of hands-on technical support experience

• Strong knowledge of hardware components, peripherals and their troubleshooting procedures

• Proficiency with operating systems including Windows and/or macOS

• Experience with IT ticketing systems and asset management tools

• Excellent problem-solving skills and the ability to diagnose technical issues systematically

• Strong communication skills with the ability to explain technical concepts clearly to non-technical users

• Professional certification such as CompTIA A+, Microsoft Certified Associate or equivalent is desirable

• Ability to work independently and as part of a team in a fast-paced environment

• Customer service orientation with a commitment to user satisfaction

• Knowledge of networking basics and familiarity with IT security principles is advantageous
  

What we offer

E.C. Fix Technology Limited is committed to fostering a supportive and professional workplace where your technical skills are valued and your career development is supported. We offer competitive remuneration commensurate with experience and qualifications. Our team benefits from a collaborative working environment, opportunities for ongoing professional development and training to keep pace with evolving technology. We are dedicated to maintaining a healthy work-life balance and provide a supportive atmosphere where all team members can thrive.

About us

E.C. Fix Technology Limited is a dynamic organisation operating in the Information and Communication Technology sector, specialising in hardware engineering solutions. We are committed to delivering high-quality technical support and innovative technology solutions to our clients and stakeholders. With a focus on excellence, reliability and customer satisfaction, we have established ourselves as a trusted partner in the technology landscape. Our team is dedicated to maintaining the highest standards of technical expertise whilst fostering a positive and inclusive workplace culture.

Ready to join our team?

If you are a motivated IT professional with a passion for hardware support and technical troubleshooting, we would love to hear from you. Please submit your CV and a covering letter detailing your relevant experience and why you are interested in this position. Apply now to become part of E.C. Fix Technology Limited.