Key Account Manager

Job Description:                

• Create tailored strategic plans for key clients with clear business objectives and measurable KPIs

• Act as the primary point of contact for key accounts, build long-term relationships, and leverage the group’s global network to deeply understand and meet their needs

• Conduct deep-dive analysis of logistics industry trends and competitor activities to identify growth opportunities

• Prepare and present comprehensive performance reports to clients, highlight key metrics, service levels, and value-add achievements

• Collaborate closely with internal operations and technical teams to ensure service delivery seamlessly meets or exceeds client expectations

• Mentor and guide junior team members to foster a culture of continuous improvement and operational excellence

• Negotiate favorable contract terms, pricing structures, and service level agreements (SLAs) with clients and suppliers

• Promote and implement sustainable logistics practices that align with luxury brand values and corporate social responsibility (CSR) goals

• Monitor and manage budgets, profitability, and financial performance for assigned key accounts

• Gather and share systematic client feedback with product and service development teams to drive continuous service enhancements
  

Requirements:

• Higher Diploma or Bachelor’s Degree in Business, Logistics, Supply Chain Management, or a related discipline

• Minimum of 5 years of proven experience in key account management within the air freight forwarding, logistics, or luxury goods sectors

• Direct experience handling high-value commodities (such as precious metals, jewelry, or high-value fashion/watch items) is highly advantageous

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)

• Excellent command of written and spoken English and Chinese (Cantonese and Mandarin)

• Excellent communication, presentation, negotiation, and interpersonal skills

• Strong analytical, financial acumen, and problem-solving abilities

• Customer-centric mindset with a deep passion for premium service delivery

• High adaptability to changing client needs, volatile supply chain shifts, and market conditions

• Willingness to travel as required

We offer an attractive remuneration package to the right candidate, including a 5-day work week, discretionary bonus, medical & dental insurance, birthday leave etc. Interested parties are invited to apply by submitting your CV with current and expected salary and date of availability by clicking "Apply Now".

All information of candidates will be treated as strictly confidential and used for recruitment purposes only.  Personal data of unsuccessful candidates will be destroyed after 12 months.