Assistant Manager (Enforcement and Banking Complaints)

Key Responsibilities

• Support the Complaint Processing Centre hotline
• Handle and assess all types of banking complaints
• Interview complainants and other stakeholders; prepare interview statements
• Assist in conduct investigations under the applicable laws, analyse evidence and where appropriate, prepare cases for disciplinary proceedings and/or prosecution
• Prepare reports and documents relating to cases handled

Requirements

• University degree
• Experience in one or more of the following areas an advantage:

          - handling of complaint hotline
          - handling of banking complaints or complaints in related fields
          - handling of work in relation to enforcement agency or  regulatory authority such as investigation of misconduct, corruption offences,              financial or money-laundering crimes relating to the financial industry

• Confidence and patience in interacting with complainants and other stakeholders
• Good command of both written and spoken English and Chinese. Proficiency in Putonghua an advantage
• Good analytical, interpersonal, communication and presentation skills
• Sound knowledge of financial products and markets (e.g. banking, securities, insurance anddigital assets)
• Acquaintance with artificial intelligence applications a plus

Remuneration Package

A competitive remuneration package will be offered to the successful candidate, with flexibility to take account of additional experience and qualifications. Fringe benefits include medical and dental benefits, paid annual leave and provident fund benefits.

How to apply

You may submit an application via one of the following channels:
1. Online application
2. By Mail

Send in the hard copy application form (available either at the HKMA’s reception counter or website https://www.hkma.gov.hk) to:

Recruitment Officer
Hong Kong Monetary Authority
55/F., Two International Finance Centre
8 Finance Street, Central, Hong Kong

Copies of transcripts together with a full résumé including details of past experience should be attached to the application. Please mark your correspondence address and the position applied for on the envelope.

Completed application should reach the HKMA, via the designated submission channel, by 1 August 2026. Applicants may wish to submit their applications in advance of the deadline to allow for any unexpected delays, e.g. with internet traffic, including file size restrictions and system maintenance downtime. Those not contacted by the HKMA within three months from the closing date for applications should consider their applications filed for future reference.

Personal data provided by applicants will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request. You may contact the Recruitment Officer at the above address.

The HKMA is an equal opportunities employer. More information on the HKMA can be found at the website https://www.hkma.gov.hk .

The Online Application System is scheduled to perform regular system maintenance from HongKong time 6:00 a.m. to 8:00 a.m. every Wednesday. During this time, online application will not be available.