Hotel General Manager

Hotel General Manager

Responsibilities

• The General Manager is responsible for all aspects of operations at the hotel, staff management and guests, between profitability and guest satisfaction measures.

• Responsible for managing budgets and financial plans, analyse the sales figures on a regular basis and devise various marketing and management services etc.

• Assist in directing Accounting, Sales and Marketing, and Human Resources departments.

• Establish goals and strategies for operational and financial success.

• Provide leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction.

• Promote and market the business in such a way that the reputation of the hotel is uplifted and maintained.

• Ensure all the safety policies and norms are followed.

• Acting like an ambassador of the hotel.

Requirements

• A seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.

• At least 5 years in a similar role in a sizeable luxurious hotel.

• Highly organized and professional with exceptional customer service and presentation skills.

• Spoken and written in English and Chinese, other foreign language is a plus.

• Strong hotel sales exposure is preferable.