JEWELLERY RETAIL SALES ASSOCIATE - European luxury jewelry brand owner (Causeway Bay Lee Garden Store) European luxury jewelry brand | Lee Gardens retail store, Causeway Bay

Company Overview

• We are a premier European fine jewelry brand with over 20 years of heritage, celebrated for blending timeless cultural craftsmanship with contemporary design.

• We are a leading European fine jewelry brand with over 20 years of heritage, renowned for our perfect fusion of timeless craftsmanship and contemporary design.

• Our collections feature 18K gold and natural diamonds, creating pieces that embody elegance, sophistication, and lasting value.

• Our collection is crafted in 18K gold and natural diamonds, presenting elegant, sophisticated, and enduring pieces.

• With our Hong Kong flagship retail store in Causeway Bay serving as a strategic hub, we cater to affluent international clients across Greater China, Southeast Asia, Europe, and high-net-worth individuals worldwide.

• We use our flagship Hong Kong retail store in Causeway Bay as a strategic hub to serve high-net-worth and affluent clients from Greater China, Southeast Asia, Europe, and around the world.

• We offer both ready-to-wear collections and bespoke services, delivering personalized luxury experiences for clients who appreciate fine jewelry as an art form.

• We offer ready-made collections and bespoke services to create personalized luxury experiences for clients who view fine jewelry as art.

Role Mission

• To deliver exceptional sales performance and client experiences that drive business growth and strengthen our brand's reputation as a leader in luxury jewelry.

• We deliver outstanding sales performance and customer experience, driving business growth and solidifying our reputation as a leading luxury jewelry brand.

• You will be the face of our retail store, building lasting relationships with discerning clients while showcasing our exquisite collections with expertise and passion.

• You will become the face of our retail stores, showcasing our exquisite collections to discerning customers with professionalism and enthusiasm, and building lasting customer relationships.

Role Summary

• This is a frontline retail sales role based in our Causeway Bay (Lee Garden) retail store.

• This is a frontline retail sales position, based at our Causeway Bay (Lee Garden) retail store.

• You will engage walk-in clients and appointment-based customers, provide personalized consultations, expert product knowledge, and white-glove service in a luxury store environment.

• You will receive walk-in and appointment customers, providing personalized consultations, expert product knowledge, and premium service in a luxurious store environment.

• Ideal for experienced sales professionals who thrive in a retail setting and are passionate about building long-term client relationships.

• This position is suitable for experienced sales professionals who excel in a retail environment and are passionate about building long-term client relationships.

Key Responsibilities

• Achieve and exceed retail sales targets through proactive, strategic sales initiatives and client engagement within the store.

• Achieve and exceed retail sales targets through proactive strategic sales plans and in-store customer interactions.

• Welcome and assist walk-in customers and appointment-based clients with personalized service and expert product recommendations.

• We greet and assist walk-in and appointment customers, providing personalized service and professional product recommendations.

• Build and nurture strong client relationships by providing tailored consultations and follow-up service.

• Establish and maintain strong client relationships, and provide tailored consultation and follow-up services.

• Develop new customer base while strengthening loyalty with existing high-net-worth clients.

• Expand into new customer groups while strengthening the loyalty of existing high-net-worth clients.

• Maintain in-depth knowledge of jewelry collections, gemstones, materials, and craftsmanship to provide authoritative guidance to store visitors.

• Maintain a thorough understanding of jewelry collections, gemstones, materials, and craftsmanship to provide authoritative guidance to store visitors.

• Ensure impeccable product displays and store presentation that reflect the luxury brand image and enhance the in-store shopping experience.

• Ensure flawless product displays and store presentation to showcase a luxury brand image and enhance the in-store shopping experience.

• Coordinate with internal teams (marketing, operations, design) to promote products and execute marketing campaigns that drive store traffic.

• Coordinate with the internal team (marketing, operations, design) to promote products and execute marketing campaigns that drive foot traffic to the store.

• Provide ongoing after-sales support, including product care guidance, servicing coordination, and personalized follow-ups.

• We provide ongoing after-sales support, including product maintenance guidance, repair coordination, and personalized follow-up.

• Participate in local and overseas exhibitions to expand brand visibility and connect with potential clients.

• Participate in local and overseas exhibitions to increase brand exposure and connect with potential customers.

• Uphold brand standards in customer service, store presentation, and professionalism at all times.

• We always adhere to brand standards and maintain a high level of professionalism in customer service, store presentation, and overall service.

Ideal Candidate

• Minimum 5 years' experience in jewelry retail sales or luxury retail (high-end jewelry, watches, or fashion luxury preferred).

• Minimum 5 years of experience in jewelry retail or luxury retail (priority given to high-end jewelry, watches, or fashion luxury brands).

• Aggressive, self-motivated with a proven track record of meeting or exceeding retail sales targets.

• Driven and self-motivated, with a track record of achieving or exceeding retail sales targets.

• Cantonese, English, and Mandarin (written and spoken) to serve diverse international clients in-store.

• Cantonese, English, and Mandarin (written and spoken) are spoken to serve the diverse international clientele in the store.

• Genuine passion for sales and luxury jewelry, with a customer-centric mindset.

• Passionate about sales and luxury jewelry, with a customer-centric mindset.

• Dedication to deliver outstanding customer service and create memorable in-store client experiences.

• We are committed to providing exceptional customer service and creating unforgettable in-store customer experiences.

• Excellent communication and interpersonal skills, with the ability to build rapport with high-net-worth individuals.

• Excellent communication and interpersonal skills enable one to build harmonious relationships with high-net-worth individuals.

• Proficiency in MS Office (Word, Excel, PowerPoint) for reporting and client management.

• Proficient in MS Office (Word, Excel, PowerPoint) for reporting and customer management.

Terms & Benefits

• Working Hours: 10 hours per day (inclusive of 1-hour lunch break), based on retail store operating hours.

• Working hours: 10 hours per day (including 1 hour for lunch), arranged according to the retail store's opening hours.

• Rest Days: 8 days off per month (rotational, based on store schedule).

• Rest days: 8 days off per month (rotational shifts, based on store schedule).

• Medical insurance coverage.

• Medical insurance coverage.

• Bank Holidays.

• Public holidays.

• Attractive Monthly Commission: 5–10% on retail sales performance.

• Attractive monthly commission: Earn 5–10% commission based on retail sales performance .

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JPC Recruiting Services was established in 1990 and is a Hong Kong–based recruitment firm providing general recruitment and executive search services.
Established in 1990, JPC Recruiting Services is a Hong Kong-based professional recruitment company that provides recruitment and headhunting services.

All personal data collected from job applicants will be used strictly for recruitment purposes only. Your privacy is fully protected, and your personal information will not be disclosed, leased, or sold to any third party.
The personal information of job seekers collected by our company will only be used for recruitment purposes. Your privacy will be strictly protected, and your personal information will never be disclosed, rented, or sold to any third party.