Officer - Customer Services(Ref No.:260000YP)

Responsibilities

• Assist in managing station retail facilities in Cross Boundary Segment (including West Kowloon Station and Mainland Port Area) to provide quality management services to shop tenants and support tenants on daily operation

• Support the development of customer services and operational standards to ensure compliance with the Corporation’s requirements and safety targets

• Manage the service contracts including cleaning, security and ambassador services and monitor their performance

• Support the execution of promotion activities for station shops and monitor tenants’ fitting out works

• Work closely with station operations and other stakeholders to implement the operation management of station retail facilities 
   

Requirements

• Degree in Marketing / Business Administration or a related discipline

• A minimum of 2 years’ marketing experience, preferably in property management or customer services industry

• Good interpersonal and communication skills

• Proficiency in both written and spoken English and Chinese (including Putonghua)

• Experience in retail shop management, supervision of fitting-out works or station operations is an advantage

Remarks

• Required to perform shift duties and may be required to wear uniform

• Required to work outside office hours as and when necessary
   

Applications
You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 5 November 2026.

For other job openings, please visit MTR Corporation's website for more details.

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.