Concierge VIP Services | Clinic Assistant

Responsibilities

• Deliver premium concierge services to VIP patients and ensure an exceptional patient experience

• Manage patient appointments, registration, reception, billing, and general administrative duties

• Handle patient enquiries professionally via phone, email, and in person

• Ensure a seamless, efficient, and positive patient journey throughout the clinic visit

• Assist doctors during consultations, treatments, and clinical procedures

• Dispense medications accurately according to doctors' instructions

• Promote and support patient adoption of the QHMS mobile app and digital healthcare services

• Educate patients on healthcare services and facilitate referrals where appropriate

• Support daily clinic operations, including inventory control and medical supply management

• Maintain a clean, safe, and welcoming clinic environment

• Perform blood taking procedures where qualified and authorized

• Assist with ad hoc projects and other duties as assigned
  

Requirements

Qualifications, Training and Experience

• HKDSE / HKCEE or above

• Proficiency in both written and spoken English, Cantonese and Mandarin

• Excellent interpersonal and communication skills with a strong customer service mindset

• Passionate about delivering premium patient care and concierge level service

• Strong organizational skills with the ability to multitask and work effectively in a fast-paced environment

• Detail-oriented, responsible, and able to handle patient information with confidentiality

• Comfortable using digital tools and mobile applications to support patient engagement and clinic operations

• Fresh Graduates are Welcome

• Experience in Hospitality/ Aviation/ Luxury retail industry would be an advantage
  

We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary and expected salary to us by clicking Apply Now 

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