Clinic Officer (Tseung Kwan O)

Responsibilities

Administration & Operation

• Report to the Centre IC to maintain and upkeep the facilities according to demand and expectation

• Deliver services to meet Company's service standards

• Handle of patients' medical records and filing accordingly

• Help the booking of medical appointment and registration of patients

• Explain the dosage of medicine to the clients in need

• Obtain approval as contract indicated

• Manage patient expectation. Assist in handling complaints and improvement plan

• Clinical

• Carry out clinical duties such as blood-taking, ECG, physical check up formalities

• Assist the doctors

• Answer patient's inquiry on appointment booking, medical services or contract-related issues.

• Assist the doctors -related issues. 

Compliance

• Ensure full compliance on any regulatory and legal requirements, e.g. occupational safety & health, clinical wastage disposal and operation etc. 

Medical Contract Scheme

• Follow the administrative procedures of the corporate medical schemes to provide medical service, treatment as agreed and ensure the accurate communication and alignment. 

Others

• Any related assignment as assigned by CIC
  

Requirements

• HKDSE / HKCEE or above

• Good PC knowledge.

• Minimum 1-2 year relevant experience in providing duties for medical clinics. (Candidates with more experience will be considered as Senior Clinic Officer)

• Demonstrate effective communications skills, especially Chinese & English.

• Teamplayer.

• Previous experience in informal & formal HCA educational forum. Be able to work overtime as may be required.

• Initiative to upgrade skill and knowledge to cope with daily operations.

• Demonstrate ability to work indepently, especially in clinical skills.

• Act in a professional manner in all clinical dealings with other staff in the centre & the public.