SENIOR CLAIMS OFFICER / MARINE CARGO - ship owner, liner feeder, forwarder & logistics (Wanchai/5 days work)

COMPANY OVERVIEW :

• Join a well-established integrated shipping and logistics group with over 40 years of industry experience. 

• Operating as a ship owner, regional liner feeder operator, and international freight forwarder under one unified group, we deliver comprehensive, asset-based logistics solutions across the region.

• Our fleet includes container vessels, barges, tug boats, trucks, port facilities, and container yard depots. We provide end-to-end international freight forwarding services (air and sea), including NVOCC services, cargo consolidation, project cargo, warehousing, and tailored logistics solutions. 

• With daily feeder services between Hong Kong and Pearl River Delta ports, supported by an extensive overseas agency network, we offer reliable connectivity and seamless operations.

ROLE MISSION 

• To protect the company's commercial and operational interests by managing all marine hull, machinery, liability, and cargo claims professionally, efficiently, and in full compliance with policy terms and applicable regulations.

ROLE SUMMARY :

• You will serve as the central point of contact for all claims-related matters, working closely with operations, commercial teams, underwriters, P&I Clubs, and cargo interests. 

• You will ensure claims are assessed, negotiated, and settled promptly while minimising financial and reputational risk to the company. 

• This is an independent role reporting directly to the Director.

JOB DESCRIPTION : 

• Manage end-to-end marine cargo claims, including losses, damages, shortages, and theft.

• Evaluate liability, interpret insurance policy terms, and negotiate settlements with cargo owners, insurers, and freight forwarders.

• Coordinate renewal of insurance policies and maintain regular liaison with insurance brokers, underwriters, and cargo insurers.

• Maintain accurate and up-to-date claims registers and supporting documentation for audit and compliance purposes.

• Provide internal guidance to commercial and logistics teams on liability clauses, standard operating procedures, and risk exposure in contracts and bills of lading.

• Prepare reports and updates for senior management on claims trends, exposures, and recovery progress.

• Work independently and report directly to the Director.

IDEAL CANDIDATE :

• Minimum 3–5 years of hands-on experience handling cargo and/or marine liability claims, preferably within shipping, logistics, or insurance.

• Bachelor's degree in a related discipline (e.g., Logistics, Maritime Studies, Business, Law, or equivalent).

• Strong analytical and problem-solving skills, with sound judgment on liability and settlement decisions.

• Excellent communication and interpersonal skills, with the ability to influence stakeholders and guide teams through process changes and new workflows.

• Highly organised, detail-oriented, and able to manage multiple claims simultaneously under tight deadlines.

• Excellent written and spoken English and Chinese (Cantonese and Mandarin).

TERMS & BENEFITS :

• Five-day work week

• 12 days of annual leave

• Birthday leave

• Comprehensive medical insurance

• Supportive work environment with a strong focus on work–life balance

• Opportunity to build a long-term career within a financially strong and stable organisation with clear development prospects

TO APPLY for this job or similar jobs :

Please email your CV with salary expected to 立即應徵

JPC Recruiting Services was established in 1990 and is a Hong Kong–based recruitment firm providing general recruitment and executive search services.
JPC Recruiting Services 於 1990 年成立，是一家總部設於香港的專業招聘公司，提供招聘及獵頭服務。
All personal data collected from job applicants will be used strictly for recruitment purposes only. Your privacy is fully protected, and your personal information will not be disclosed, leased, or sold to any third party.
本公司所收集的求職者個人資料僅作招聘用途。閣下的私隱將獲得嚴格保障，個人資料絕不會被披露、出租或出售予任何第三方。