Senior Supervisor I

Major Responsibilities:

—   Oversee overall on-site cemetery operations, facilities management, and contractor performance (e.g. security, cleansing, and maintenance) to ensure high safety and quality standards.

—   Assist the Division Head and Deputy Manager in operational planning, resource allocation, and overall site management to achieve operational efficiency and high service standards.

—   Contribute to project design, operational readiness, and contractor coordination for new developments and facility upgrades.

—   Act as a key liaison between management and frontline team members, cascading management directions, operational strategies, and policies to site staff, ensuring strict execution, compliance, and alignment.

—   Proactively monitor daily operations, identify operational bottlenecks or risks, and provide insightful feedback and recommendations to management for continuous improvement.

—   Plan and execute operational and crowd control logistics during peak festival periods (e.g. Ching Ming and Chung Yeung Festivals).

—   Oversee site customer services, including facility bookings, public inquiries, complaint resolution, and visitor satisfaction enhancement.

—   Facilitate and coordinate events / exhibitions to be held in the cemetery.

—   Undertake ad-hoc assignments as required.

Requirements:

—   Degree holder in in facility / property management or a related discipline.

—   Minimum 6 years of post-qualification working experience; or a higher diploma preferably in Property Management or Facility Management with at least 8 years of post-qualification working experience.

—   Management and team leadership in large scale commercial complex with varieties of services, including but not limited to exhibition / event / facilities management.

—   Experience in supervising the pre-opening stage of new developments in serving publics will be preferred.

—   Strong and proven experience and skill in customer interactions and services under demanding environment, particularly in facilities booking / handling, complaints handling, customer servicing / satisfaction enhancement and related staff team building / training.

—   Solid experience and ability to contribute to the development, testing and implementation of related customer servicing systems.

—   Solid experience and ability to contribute to project design, planning and coordination with professionals and contractors throughout the design / construction phases of the project.

—   Required to wear uniforms while on duty.

—   Working hours will be from 9:00 a.m. to 5:00 p.m.; 3 rest days in 2 weeks (on shift) and work on Sundays and Public Holidays.

—   Candidates with lower educational qualifications, but possessing relevant professional qualifications and adequate experience, will also be considered as Senior Supervisor I or Senior Supervisor II.

Benefits:

Contract-end gratuity; 18 days of annual leave; medical insurance for staff and dependents; and training subsidy etc.

Application Method:

1. Application should be made by completing the BMCPC Job Application Form available from BMCPC’s website https://www.bmcpc-info.org.hk/join-us.

2. It should be forwarded together with a detailed resume either by email to 立即應徵 or by post to the Human Resources and Administration Unit, The Board of Management of the Chinese Permanent Cemeteries, 34/F, Wu Chung House, 213 Queen’s Road East, Wanchai, Hong Kong.

3. The position applied for should be stated on the envelope or at the subject title of the email.

4. The Deadline for application is 14 October 2026.

Personal data provided will only be used for recruitment purposes and personal data of unsuccessful applications will be destroyed within 24 months after completion of the recruitment exercise.