Deputy General Manager (E-Commerce & Operations)

Company Overview 

We are a highly efficient, fast-growing cross-border eCommerce company with an agile team of 27 professionals, generating over HKD 200M in annual revenue. Specialized in children's apparel, we operate successfully across major global Amazon marketplaces with over 4,000 active SKUs. 

 Founded 18 years ago by our passionate Founder from a 2 people workshop, our company culture is deeply rooted in hard work, ultimate execution, and a "get-your-hands-dirty" mindset.  We believe that true leaders lead from the front, not from an ivory tower. 

Role Summary & The Ideal Candidate 

As we transition from our entrepreneurial roots into a structured, scalable enterprise, we are looking for a system-builder who can execute too.  

 The Founder is a hands-on practitioner who understands every granular detail of the business and designs practical operational strategies. We need a Deputy General Manager who shares this diligent work ethic to be the Founder’s right-hand partner. 

You are NOT a corporate bureaucrat who only looks at macro-dashboards or delegates all tasks. You are someone who has personally guided an eCommerce company through the scaling phase , knowing exactly how to transform manual "small-workshop" habits into institutionalized, data-driven systems.  

Key Responsibilities (Your Mission for Scaling): 

• Execution of Strategic Vision: Partner closely with the Founder to internalize, refine, and execute high-execution operational plans. Translate the Founder’s vision into concrete, documented SOPs step-by-step actions for the team to follow flawlessly. 

•  Hands-on Team Management: Lead, mentor, and manage a high-performing teams day-to-day operations. Maintain high team morale and accountability. 

• Cross-Functional Driving Force: Actively supervise and bridge the collaboration between the front-end e-Commerce Operation & Marketing team and back-end supply chain functions, including Purchasing, Inventory Planning, Shipping & Logistics team. Ensure zero gaps between sales forecasts and stock availability.  

• Systemize E-Commerce Operations and Upgrade Inventory Control & Supply Chain: Transform our current operational flow from manual coordination into a structured project management system. Establish BI data dashboards to ensure all decisions are driven by automated KPIs. Introduce or optimize advanced AI inventory control system to automate safety stocks and lead-time calculations for our 4,000+ fashion SKUs.   

• "Pragmatic P&L & Cost Management:" Actively manage and optimize the Profit and Loss (P&L) statement for Amazon and other marketplaces. Rather than just tracking numbers, you will aggressively control operational costs (including Amazon FBA cost, advertising TACOS, returns losses, and logistic cost) to maximize net profit margins and drive sustainable revenue growth. 

Job Requirements (Who we are looking for): 

• Background: Degree holder or above in Business Administration, E-Commerce, Marketing, , Supply Chain or relevant disciplines.  

• Experience: At least 10 years of practical experience in the cross-boarder eCommerce sector, with at least 7 years in a senior managerial role (e.g., Operations Director, Co-founder, or DGM).   

• The "Scaling" Track Record: Proven experience in scaling an eCommerce business from a small-to-medium setup into a structured company. You must have personally participated in building ERP workflows, implementing project management tools, and structuring KPIs.   

• Industry Knowledge: In-depth, hands-on understanding of Amazon Marketplace regulations, PPC logic, and account health maintenance. Experience in Fashion/Apparel retail or garment trading is highly advantageous.  

• Core Competency: A strong business sense with an analytical mind, yet comfortable dealing with granular, messy frontline data.  

• Work Ethic & Personality: Diligent, proactive, and resilient. You match the pace of a hard-working Founder and possess the humility to handle both high-level system architectural design and frontline problem-solving.  

• Communication: Excellent bilingual communication skills in Chinese and English. 

What We Offer (Your Growth & Rewards): 

•  Results-Driven Rewards: An attractive and competitive base salary, plus an aggressive performance bonus tied to company profitability. Your financial reward directly reflects your impact.  

• Work-Life Harmony: 5-day work week, bank holidays, birthday leave, and comprehensive medical insurance to ensure you have the peace of mind to drive the business forward.  

• Exclusive Perks: Generous staff purchase discount on our globally loved kids' apparel lines.  

• Entrepreneurial Mentorship & Strategic Growth: Work as the CEO's primary right-hand partner. You will have a rare, front-row seat to learn and collaborate with a highly successful, hands-on Founder (an MBA graduate with 18 years of cross-border eCommerce mastery). Elevate your management philosophy, data-driven decision-making, and systematic scaling mindset to a business-owner level.  

• High Autonomy & Direct Culture: Skip the corporate politics. We offer a direct, transparent, and results-oriented environment where your voice dictates the operational systems of a 200M+ enterprise. 

How to apply:

Interested parties please click APPLY NOW and submit your CV with EXPECTED SALARY & Recent Salary, and resume stating date of availability.

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