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Curated writing from operators, recruiters, and HR leaders — written for people building real careers in HK.

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【職業特搜】名錶店客戶經理:做好三條數就最「襟撈」
Industry Stories

【職業特搜】名錶店客戶經理:做好三條數就最「襟撈」

背景:Felix —— 名錶店客戶經理,年資四年幾 */ 人工及晉升機會 30,000元 月薪平均都有三、四萬,因為我哋依行人工係底薪加佣金。我依個職級除了個人佣金收入,仲有店舖佣金收入,簡單嚟講,同事做夠數,我都有豐厚的薪金收入。公司每個月都有「特選錶款」,如果自己或同事賣得出該款錶,又會有一筆額外佣金收入,如錶價二十萬左右,就有四千蚊佣金。旺季嚟講,其實月入十萬是很平常的事。真係好淡好淡嘅市道,前線銷售人員都只少有兩萬蚊,我自己都有四萬多啲。 老實講,間間公司文化唔同。通常由銷售人員做起,之後晉升為高級銷售人員、主管和經理。我總公司鍾意空降管理層,除非開新分店唔夠人返工,才會考慮內部晉升。 壓力指標 Sales跑數壓力,每個月前線銷售人員都要做夠個人數,做唔夠我要搵佢傾計,輔助吓佢哋㗎。另外就是總公司和品牌派來的神秘顧客調查,次數愈來愈密,其中一個同事做壞咗,評分低都會影響整間店舖的形象或者福利制度。 增值指標 入行最緊要有銷售經驗,購買名錶客人目的都不同,要跟對方打開話題,你要投其所好,最好多認識不同方面的知識,去旅行又傾到、飲食玩樂又有分享,同時積極了解新事物,客人才會覺得你專業。語文能力有助銷售,有時間多學不同國家語言。但講到尾,要做到經理級,最基本要有本科學士學位,同埋管理經驗或者知識。   問:

What would happen if we didn’t have to go to college?
HR Career Success

What would happen if we didn’t have to go to college?

This should send a small shiver through the spines of anyone employed in academia: the recruiting site Glassdoor has published a list of companies that no longer require a college degree – including professional heavyweights Google, Apple and Ernst & Young. If firms like these no longer insist upon a sheepskin, it seems just possible that the decades-long trend of requiring more and more education to maintain a toehold in the middle class might reverse.

How to maintain employer-of-choice standing with Hong Kong’s digital natives
HR Career Success

How to maintain employer-of-choice standing with Hong Kong’s digital natives

If salary is no longer their top consideration, how do we best connect with today’s emerging workforce? The key to hiring and retaining the new generation of employees is to create in them a sense of belonging to your company. For digital natives born into our new communications age, constant communication is vital. Yet doing so can be a challenge at times, especially when dealing with the most connected group around.

AI looks set to be a game changer for HR
HR Career Success

AI looks set to be a game changer for HR

There is no dubt that the adoption of artificial intelligence (AI) is going to be a disruption for any industry. The question is how big a disruption will it be and whether disruptive innovation is what will bring about positive change. For Hong Kong’s recruitment industry, the answer remains to be seen, but observers believe that the industry is on the edge of a fundamental change and a major disruption even though it has been slow on the uptake.

Tips for Being More Productive in a Shared Workplace
Productivity Tips

Tips for Being More Productive in a Shared Workplace

There have certainly been instances where impromptu conversations and brainstorming sessions in shared workspaces have led to something innovative, inventive, and groundbreaking, but on average, the day-to-day ins and outs of sitting in an open floor plan can be distracting, encouraging unconscious procrastination and result in a dip in overall productivity. So how can you be more productive in a shared workplace?

How to Convince Your Boss to Let You Work From Home
Advice Columnist

How to Convince Your Boss to Let You Work From Home

Thanks to the growing real world application of new technologies, telecommuting or working remotely has never been more of a viable option for professionals around the world. For those who can take advantage of the opportunity, research has shown that this has led to a better work life balance and happier employees. Unfortunately, not all types of jobs and industries can allow for much remote opportunities, and some managers may not be open to the idea of their employees working outside the office.

How to Avoid Common Traps of Working For a Family Business
Advice Columnist

How to Avoid Common Traps of Working For a Family Business

Working with family has its advantages, but it can also have its fair share of pitfalls. Here are some hard-earned advice on how to avoid the common traps associated with the inner workings of a family owned and operated business.