LINKS INTERNATIONAL RELOCATIONS LIMITED

Directly responsible for:

1. ·Answering calls and responding agent/client emails on a timely manner
2. Contacting clients on a daily basis on shipment progress
3. Working with various internal departments to ensure a seamless relocation for our clientele.
4.  work closely with the Sales team to prepare/revise quotations.
5. Liaising with local and overseas clients or agents to convey proper import/export instructions, documents and communicate arrival and dispatch notices.
6. Follow up of shipments through to completion while at the same time giving them professional and friendly advice on moving.
7. Preparing Invoice to client and agent as outline on quote for services performed
8. Ensuring that all documentation and data entry are correct and up to date daily.
9. Working with Management & internal departments to ensure the smooth and timely flow of freight.
10. General office duties as they may arise.

Principle Objectives:

1. Interact closely with the Operations, Shipping and Customer Service centers to ensure required service levels are met, to report any shortfalls and to ensure management is kept up to date.
2. Coordinate activities in such a way that contractual obligations/agreements are adhered to.
3. Smartly handle activities to maintain profitably and avoid loss or damage.
4. Delivering the highest possible service levels.
5. Ensuring that quality objectives are attained.
6. General assistance in the success of Links Relocations.

Key Activities:

1. Review daily job diary and check that all jobs are accounted for on receipt of the daily schedule.
2. Negotiate and arrange transport of goods with shipping team.
3. Ensure incoming/outgoing shipment documentation complies with local import/export law.
4. Reconcile shipping instructions and job instructions.
5. Update customers regarding shipment status.
6. Confirm completion of orders and compliance with specified job details.

General Responsibilities:

1. Answer incoming telephone calls with standard company response.
2. Maintain high standards of personal presentation and ensure working areas are kept clean and tidy at all times.
3. Observe strict code to confidentiality regarding information obtained in the course of your duties.
4. Adhere to quality standards
5. Guarantee that all client enquiries have been handled, outstanding emails sent and that there is no unfinished business at the end of the working day.
6. To seek at all times ways or means to further enhancing Links Relocations Image and reputation, through improvements of presentation and customer service.
7. To accompany or attend directed presentations, meetings, open days and functions

Links invites high caliber candidates with the following minimum skills to apply.

1. Excellent presentation, communication and interpersonal skills.
2. Good verbal and written communication skills in English, Chinese and Mandarin. Additional languages are an advantage
3. Client focused, self driven and self motivated.
4. Superior customer service skills.z
5. The ability to work with tight deadlines and under pressure on a daily basis.
6. The ability to react to difficult situations in the best interest of clients and company.
7. Team player.

Candidates who are available immediately will be given first preference.

We Offer:

• Attractive Basic monthly income – HKD$15,000.00

• Commission structures reflective of performance levels

• 5-day working week.

• Comprehensive and professional training

• Medi