Company Overview
Wings Recruitment Partners is a boutique recruitment firm based in Hong Kong. We hit the ground running with our direct approach to pair fresh talents and top employers
We specialized in various sectors including Banking & Finance, Legal and Retail industry in Hong Kong, China and APAC region.
We place great emphasis on a fast and accurate response for both of our clients and candidates so as to be your long term business partner.
Our Client, a well-established bank in Hong Kong, is now looking for suitable candidates to fit their post of Assistant Manager, Customer Services in their phone banking sector.
Responsibilities
Lead the customer service team and meet service targets.
Support customers by phone, email, live chat, chatbot and social media.
Answer questions about banking products and services.
Prepare daily performance reports.
Help plan staff schedules, train team members and handle customer complaints.
Work with other teams to improve service and follow company rules.
Requirements
Secondary education or above.
At least Five years of customer service experience.
Experience with online customer service is an advantage.
Good English and Chinese communication skills.
Putonghua, insurance or investment qualifications are an advantage.
Job details
- Work Exp
- 3 Years
- Education
- Bachelor Degree
- Industry
- Banking
- Job Function
- Banking / Finance > Account / Relationship Management
- Location
- Within Hong Kong
- Monthly Salary (HKD)
- HK$30,000 – HK$38,000
- Published On
- 26 Oct 2026