Assistant Manager (Operations)

Major Responsibilities:

—   Assist the Division Head and Deputy Manager in overseeing day-to-day operations and performance of the unit and site staff to maintain high service standards and operational efficiency.

—   Support planning, implementation, and enhancement of operational initiatives, processes, and systems under the Deputy Manager.

—   Assist in developing, reviewing, and updating SOPs, user manuals, and operational guidelines to align with evolving organizational standards and best practices.

—   Drive operational Quality Assurance (QA) and compliance, ensuring alignment with internal guidelines, statutory regulations, and internal/external audit findings.

—   Handle correspondences, manage complaints, and provide secretarial and logistical support to relevant committees.

—   Undertake ad-hoc assignments as required.

Requirements:

—   Bachelor’s degree holder.

—   At least 5 years’ experience, preferably in business process or customer service management.

—   Independent and detail‑oriented, with the ability to work under pressure.

—   Team player, flexible, and demonstrating good development potential.

—   Strong analytical, organizational, interpersonal, and communication skills.

—   Good business acumen.

—   Proficiency in written English and Chinese.

—   Computer literacy, with proficiency in MS Word, Excel, and PowerPoint.

Benefits:

Contract-end gratuity; 5-day work week; 18 days of annual leave; medical insurance for staff and dependents; and training subsidy etc.

Application Method:

1. Application should be made by completing the BMCPC Job Application Form available from BMCPC’s website https://www.bmcpc-info.org.hk/join-us.

2. It should be forwarded together with a detailed resume either by email to Apply Now or by post to the Human Resources and Administration Unit, The Board of Management of the Chinese Permanent Cemeteries, 34/F, Wu Chung House, 213 Queen’s Road East, Wanchai, Hong Kong.

3. The position applied for should be stated on the envelope or at the subject title of the email.

4. The Deadline for application is 14 October 2026.

Personal data provided will only be used for recruitment purposes and personal data of unsuccessful applications will be destroyed within 24 months after completion of the recruitment exercise.